Attended Robot (RPA)

Attended robot automation is the type of automation that goes under human supervision and is only suitable for performing various types of fragmented tasks. In this case, there is always a human user present. So it must not be created by the user for those cases, in which users will not be able to do it themselves. Any type of credential or anything which is required during the attended process execution should be something that the automation knows.

For example: - the call center is kind of a good example where RPA-attended bots or robots can streamline the workflow. Attended robot or bots enables the employees to offer real-time guidance of the process to the customer and assist the customer full-heartedly with no hindrance of data searches.

Benefits of attending robot

There are multiple benefits of using an attended robot in terms of business. Some of them are as follows: -

1. When employees are used for performing multi-tasking activities while facing customers or switching between so many interfaces or coming up with different solutions, things don't go as planned. Attended robot or bots enables the employee to get away from the burden of entering data and retrieval of data. It enables the employees to completely focus their work on issues related to customers and also put their best communication abilities to use.

2. The existence of the attended robots is to upgrade the process which is existing. It is used to solve particular problems which are concrete and they get deployed in a task-specific way.