AWS Support Plan

AWS offers different support plans to help users in managing their applications and infrastructure on the cloud.

In this blog post, we'll break down some AWS support plans, at the end of the blog, with the features and benefits, you will be able to choose the best level of assistance for your needs.

1. What are AWS Support Plans?

AWS Support Plans are like having a helping hand from Amazon when you're using their cloud services. They offer different levels of assistance to make sure you can use AWS effectively. It's kind of like having a personal tutor for your AWS account!

1. Types of AWS Support Plans:

a. Basic Support: Think of this as your free entry-level support.

• Cost: Free

• Customer service for account and billing questions only

• Access to AWS community support

b. Developer Support:

visit https://aws.amazon.com/premiumsupport/plans/.

This plan is for when you need a bit more help. It provides technical assistance for your projects, like helping you troubleshoot issues or giving advice on how to build things better, and web and chat access to Cloud Support Engineers.

• Cost: Higher of $29/mo or 3% of monthly usage (scales with use)

• Use: Experimenting with AWS

• Primary Contact can ask technical questions through Support Center

  • SLA: 12-14 hours at local business hours

c. Business Support:

If you're using AWS for important business stuff, this plan is for you. It offers faster response times and more help with things 24/7, web, and chat access to Cloud Support Engineers,"$100/m"(like integrating other software and making sure your services are running smoothly).

• Cost: Higher of $100/mo or 10% of monthly usage for first $10k, 7% for $10~80k, 5% for $80~250k, 3% of $250k+ (scales with use)

• Use: Production use of AWS

• Full access to AWS Trusted Advisor for optimizing infrastructure

• AWS Support API access for support case automation

• Unlimited number of contacts can open cases

• SLA: 24×7 support via phone, e-mail, chat

• 1-hour response time to urgent support cases

• Provides support with common 3rd party applications

d. Enterprise Support:

This is the VIP treatment for big organizations. It's for companies with super-important workloads that need top-notch support.

Cost: Higher of $15,000/mo or 10% of monthly usage for first $150k (scales with use)

• Use: Mission-critical use of AWS

• Comes with all the features of the Enterprise On-Ramp Plan

• Technical Account Manager (TAM): provides proactive best practice guidance, and helps develop and run AWS solutions (assigned a single TAM)

• Support Concierge: billing and account analysis

• An unlimited number of contacts can open cases

• SLA: 24×7 support via phone, e-mail, chat

• 15 min response to critical support cases (with priority)

1. Key Benefits of AWS Support Plans:

a. Technical Assistance:

You can get help from AWS experts who can fix problems, optimize performance, and even give you advice on how to design your projects better.

b. Trusted Advisor:

Think of this as your personal cloud mentor. It gives you suggestions on how to improve your security, and performance, and save money based on AWS's best practices.

c. Service Limit Increase Support:

If you need more resources for your projects, this support plan can help you increase the limits on your AWS services. It's like getting a permission slip to do more cool stuff.

d. Infrastructure Event Management (Enterprise Support):

This helps you plan and manage important events without causing disruptions to your systems. It's like having a superhero who prevents disasters.

e. Well-Architected Reviews:

These reviews give you tips on how to make your applications perform better, stay secure, and be reliable.

f. Training and Documentation:

AWS offers lots of training resources and documents to help you learn more about using their services.

1. Choosing the right support plan:

a. Understand what you need:

(Think about how important your projects are and how much help you think you'll need.)

b. Consider your budget: (Each support plan has different costs, so make sure to choose one that fits your budget.)

c. Plan for growth: (If you think your projects will get bigger in the future, consider a support plan that can scale with you.)

d. Start with the basics: (Begin with the free Basic Support and use the resources available. You can always upgrade later if you need more help.)

(Check out feedback and journey from other AWS users)

1. Conclusion

Last but not least,

AWS Support Plans are designed to help customers in different ways. They provide technical assistance, tips to improve performance, and guidance for building projects. By thinking about what you need, how much you can spend, and how your projects might grow, you can pick the best plan for your organization. Remember, AWS has different support options to choose from, so use the available information to make a smart decision.