GenAI Knowledge Management Strategy

Knowledge management is strategically important to ensure that organizations can innovate by utilizing institutional memory and preserving customer loyalty. About 80% of organizational knowledge is unstructured and available in text, videos, images, and so on. Organizations that fail to mobilize their knowledge assets are heading toward business closure!

Given the proliferation of GenAI technology, it is prime time for many organizations to put forward a stronger culture of knowledge creation and sharing to stimulate business growth.

In this blog, we shall cover motivations for a new knowledge management strategy, a playbook to create a modern knowledge management strategy along with business use cases, and how to execute it with the strong cultural ethos of the organization.

Motivations for New Knowledge Management Strategy

GenAI technology has changed the way new knowledge is created, how it is been shared, and more importantly how it is consumed for strategic and tactical business advantage. GenAI technology is helping many internal stakeholders to create, organize, and share knowledge seamlessly within their organizations.

GenAI technology can be viewed as a strategic investment in helping organizations mobilize internal knowledge spanning across a multitude of business systems in various formats! More importantly, any new knowledge that is created is attached to many metadata, it helps stakeholders understand the importance and nuances of using the specific knowledge for their use cases.

Business Use Cases of GenAI Knowledge Management

There are several business use cases where GenAI technology can applied effectively for knowledge creation, organizing knowledge, and knowledge dissemination. GenAI capabilities can be tapped into for organization-wide knowledge searches that can index and source knowledge across different knowledge repositories.

Use case #1 – Meetings & Email

Meetings help organizations get clarity on issues, help to make decisions, talk about risks, and so on.These meetings can be transcribed into textual form using GenAI technology and curated to form baseline knowledge on topics of interest.

The typical use case where organizations see value is through automatically curated Minutes of Meetings (MoM) and action items. GenAI technology can also assign action items to the right set of stakeholders based on additional data such as contact lists, meeting invitees, and so on.

Moreover, learnings from each strategic program and project can be made available to GenAI capabilities so that any internal stakeholders can query and consume the knowledge without any friction to avoid making wrong decisions.

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