Bestone Leverages NocoBase to Streamline Legal Case Processing to Improve Productivity

About Bestone

Founded in 2006, Shanghai Bestone Information Technology Co., Ltd. is a large-scale innovative legal service provider that has built a legal digital intelligence platform to provide innovative technologies and services for the next generation of legal solutions.

Bestone's business spans 31 provinces and regions nationwide and actively contributes to building the public legal service system. In 2023, Bestone's legal services had a market share of 50% among legal service providers, with serving times exceeding 7 million.

Bestone has revolutionized corporate legal services with its intelligent legal service system, making processes more efficient and transparent. By utilizing big data, it has improved dispute mediation efficiency. Bestone's clients come from various industries, including Internet, e-commerce, insurance, banking, auto finance, logistics, and manufacturing.

Challenges: Surge of Cases and Diversifying Demands

Bestone undertakes many legal cases yearly as a large-scale legal service provider and faces two main challenges.

Firstly, the significant increase in new businesses resulted in a decrease in the tool's efficiency.

In the beginning, Bestone used an online workbook to record new cases, which was convenient and quick when there were few cases. However, as cases surged, entry efficiency decreased, and management difficulty increased dramatically.

The operation team frequently needs to swiftly access historical case information and conduct batch analysis to make decisions. However, utilizing an online workbook for in-depth analysis presents numerous drawbacks.

In addition, the diversifying and changing market demand led to more complex processes.

The market for cases and customer needs is becoming more diverse. Bestone needed to match different processing processes to accommodate various cases, often consuming much labor and time. Therefore, finding the optimal solution for entering and processing case information has been a long-standing problem for the operations team.

Moreover, Bestone's management panel constantly adjusts its marketing strategy to ensure a wide range of services. The adjustments will change the requirements of business specifications and quality inspection standards.

To sum up, the issues faced by Bestone had imposed extremely high requirements for the technical solution chosen by Bestone's technical team, which should:

• be able to respond quickly to changing needs;

• deeply tailor for Bestone's and be agile enough to adjust continuously.

From Online Workbooks to the Legal Case Management System

The search for the solution has undergone in-depth thinking and careful evaluation to meet the needs of all parties. Like other large companies, Bestone initially considered developing an in-house low-code system to cope with the rapidly changing needs of the business, but it was clear that it would be a great deal of work.

As a result, Bestone began searching for a mature low-code provider that could meet their requirements. After conducting thorough market research and comparative analysis, the team finally selected NocoBase for its outstanding features, hoping it could become the key to solving the problem.

NocoBase's architecture is highly flexible and data model-driven. It allows the operations team to quickly adapt to changes in case processing without relying on complex custom development, significantly shortening the traditional page interaction development period.

——Ziya Wang, Product Manager

Here are a few core reasons why Bestone chose NocoBase:

• User-friendly Configuration UI: NocoBase's user interface is straightforward to use, allowing business adjustments to take effect quickly.

• Flexible Plug-in Development: NocoBase's plug-in architecture enables the development of custom plug-ins based on business requirements. This adaptability ensures that the system can grow alongside the business.

• Batch Data processing: NocoBase supports the creation and maintenance of data in batches, which is critical for processing large amounts of case information;

• Robust Workflow Configuration: Using NocoBase, users can define various workflows easily to automate business processes.

Here are some screenshots of the legal case management system built by Bestone's team using NocoBase:

Bestone Adopts NocoBase for Future-proof Development

After choosing NocoBase as a partner, Bestone perfectly integrated its business with NocoBase. As a result, the company's business operation model significantly changed, especially in improving data management efficiency and process automation.

NocoBase's straightforward interfaces provide convenient new case entries for Bestone, greatly improving their efficiency. Data statistics can quickly be traced back to relevant historical cases, enhancing the efficiency of case processing and addressing the challenges of using online workbooks.

The Bestone's team achieved several key improvements with NocoBase:

• Refined Permission & Role Management: Enhanced role-based permissions and transparent responsibilities in NocoBase improved data security and team collaboration efficiency.

• Efficient Data Processing Capabilities: NocoBase's batch data processing function significantly improved operational efficiency and shortened the business processing cycle.

• Streamlined Case Data Processing: the team used NocoBase to standardize and unify case data management, enabling traceability, detectability, and analysis of business processes while providing solid data support for strategic decision-making.

• Automated Business Processes: NocoBase's workflow function helped Bestone automate business processes, simplify operational processes, improve the efficiency of legal case processing, and reduce human error.

• Shortened Time-to-market: NocoBase's application allows for easy adjustment of page functions, business processes, report configurations, etc., enabling timely response to the group's changing marketing strategies.

Apart from the above benefits Bestone has gained, NocoBase's open-source nature can unleash even greater potential. This means Bestone can modify and customize the system and harness the power of the community to enhance the system's capabilities and support the platform's development.

Promising Future with NocoBase

"Implementing NocoBase is not just a technical upgrade but also a crucial part of our business development strategy. We are confident that by continuously optimizing and utilizing NocoBase, we will be able to address more business scenarios and enhance business efficiency."

——Ziya Wang, Product Manager

Bestone specializes in enterprise legal technology services, while NocoBase focuses on no-code platform technology. NocoBase assists Bestone in achieving rapid development and deep customization by offering a stable and scalable no-code platform supported by microkernel architecture and model-driven design. This enables Bestone to concentrate on product enhancements and innovation.

In the future, Bestone aims to maintain its leading position in legal services by collaborating closely with NocoBase. They plan to explore and implement innovative solutions for a broader range of clients. With advancing technology, Bestone looks forward to providing high-quality legal services and achieving more successful cases.