💦Understanding the Causes of Packet Loss in a Network with SD-WAN😭

Ronald BartelsRonald Bartels
4 min read

Packet loss is one of the most common and frustrating issues in any network, and it can severely impact the performance of applications, especially real-time services like voice, video, and critical data transfers. SD-WAN, with its intelligent routing and optimization capabilities, can help mitigate the effects of packet loss, but understanding its root causes is crucial for effective troubleshooting and performance enhancement.

Here are some key causes of packet loss in a network:

1. Congestion

One of the primary causes of packet loss is network congestion, which occurs when there is more traffic on a network than it can handle. This typically happens during peak usage times, where the bandwidth is insufficient to accommodate the data being sent. When this happens, packets are dropped, leading to loss.

How SD-WAN Helps: SD-WAN dynamically prioritizes traffic based on policies and application requirements, ensuring that mission-critical applications receive the necessary bandwidth, and congestion-sensitive traffic is routed over the least-congested paths. This reduces the likelihood of packet loss due to congestion.

2. Network Hardware Issues

Faulty network equipment, such as routers, switches, or even cables, can introduce packet loss. Over time, wear and tear or software bugs can lead to hardware malfunction or improper handling of data packets.

How SD-WAN Helps: SD-WAN's centralized management platform makes it easier to detect faulty hardware through monitoring and analytics. Additionally, SD-WAN solutions can route traffic away from malfunctioning hardware, ensuring continuity while the issue is addressed.

3. Poor Quality or Unstable Internet Connections

In a traditional network, especially those reliant on broadband connections, the quality of the underlying Internet link can fluctuate. This is particularly common with less reliable connections like DSL or wireless broadband, where packet loss can be induced by varying signal quality, interference, or even weather conditions.

How SD-WAN Helps: SD-WAN allows for link aggregation, where multiple Internet connections are bonded together to create a more robust and reliable network. If one link experiences degradation, SD-WAN can instantly failover traffic to a better-performing connection, reducing packet loss and ensuring application performance.

4. Buffering & Queuing Issues

Network devices use buffers to hold packets temporarily before forwarding them to their destination. When these buffers become full due to high traffic volumes or misconfiguration, packets may be dropped. This type of packet loss is often referred to as bufferbloat and can lead to high latency and performance issues.

How SD-WAN Helps: SD-WAN can prioritize traffic and manage buffer sizes more effectively, reducing the chances of buffer overflow. It also uses dynamic traffic steering to ensure that sensitive applications like VoIP or video calls are given priority and experience minimal delays or packet loss.

5. Network Configuration Errors

Misconfigured routers, firewalls, or network policies can inadvertently cause packet loss. This could be due to improper routing tables, overly strict firewall rules, or inefficient traffic shaping configurations. Misconfigurations can also introduce asymmetrical routing, where packets take different paths through the network, leading to inconsistent delivery or drop-offs.

How SD-WAN Helps: SD-WAN solutions often come with centralized configuration and monitoring tools, which simplify network management. This reduces the risk of human error during configuration. Additionally, SD-WAN automatically optimizes routing paths and adjusts configurations dynamically, further minimizing the risk of packet loss due to misconfigurations.

6. Latency & Jitter

Latency refers to delays in packet delivery, while jitter refers to variations in the delay between packets. High levels of latency or jitter, typically due to long-distance routing or inefficient path selection, can cause packets to be dropped or delivered out of order, which some applications are unable to handle efficiently.

How SD-WAN Helps: SD-WAN minimizes latency and jitter by selecting the most efficient path for each packet in real-time. Traffic steering mechanisms monitor latency across multiple links and automatically switch traffic to the path with the lowest delay, reducing the risk of packet loss and improving application performance.

7. Security Threats (DDoS Attacks)

A Distributed Denial of Service (DDoS) attack can overwhelm a network with an excessive volume of traffic, resulting in packet loss. These attacks flood network links or devices with traffic, causing legitimate packets to be dropped as the network becomes congested.

How SD-WAN Helps: Many SD-WAN solutions include integrated security features, such as intrusion detection and automated mitigation techniques for DDoS attacks. Additionally, SD-WAN’s ability to distribute traffic across multiple links can reduce the impact of such an attack, ensuring critical traffic remains unaffected.


By understanding the various causes of packet loss and how SD-WAN can mitigate them, businesses can significantly improve network reliability, application performance, and overall user experience. Fusion's SD-WAN, with its advanced traffic steering and real-time monitoring, provides a powerful solution to keep packet loss to a minimum, ensuring seamless connectivity across all sites and applications.


Ronald Bartels ensures that Internet inhabiting things are connected reliably online at Fusion Broadband South Africa - the leading specialized SD-WAN provider in South Africa. Learn more about the best SD-WAN in the world: 👉Contact Fusion🚀


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Written by

Ronald Bartels
Ronald Bartels

Driving SD-WAN Adoption in South Africa