New EU Forum Allows Facebook, YouTube, and TikTok Users to Challenge Content Decisions

Social media users in the European Union (EU) will soon have a platform to contest content moderation decisions by major platforms like Facebook, YouTube, and TikTok. The newly launched "Appeals Center Europe" announced that it has been certified by Irish regulators to handle content disputes under the EU's Digital Services Act (DSA).

The Appeals Center, based in Dublin, will begin reviewing cases before the end of 2024, focusing on decisions related to violations such as hate speech, violence, harassment, and more. Initially, it will handle cases involving Facebook, YouTube, and TikTok, with plans to include other platforms later. The center will ensure tech platforms comply with its rulings, unlike Meta’s Oversight Board, which selectively handles cases.

Appeals Center Europe CEO, Thomas Hughes, said the center aims to handle up to tens of thousands of cases yearly, involving disputes ranging from political content to neighborhood squabbles. While decisions aren’t binding, platforms must engage with the center, ensuring more transparency and accountability in content moderation.

Meta's Oversight Board has contributed €15 million in funding to support the Appeals Center's operations. The center will also charge tech companies €95 per case and a €5 fee to users, refundable if they win their dispute.