In this tutorial, we are going to learn how to reset an Automation Anywhere device using API in Postman.

• BOT stuck in In Progress Stage and not able to move it to history

• BOT stuck in Pending execution Stage and not able to move it to history

• Cannot delete device, as it is part of an active bot deployment

Prerequisites

To perform this activity, you will need:

• Postman App or Web access

• Automation Anywhere Control Room URL

Reset Device

• Install Postman Desktop App

• Launch Postman App

• Create a POST request for Authentication and Click Send button

Method: POST

URL:

https://community2.cloud-2.automationanywhere.digital/v2/authentication

Body:

{
  "username": "username",
  "password": "password" 
}

Provide your Control Room details (URI, Username, and Password)

Response

{ "token":"eyJhbGciOiJSUzUxMiJ9.eyyv IiOiIxIiwiY2xpZW50VHlwxv IsImxpY2Vuc2VzIjpbXSwiYW5hbHl0aWNzTGljZW5zZXNz zGFzZWQiOnsiQW5hbHl0aWNzQ2xpZW50Ijp0cnVlLCJBbmFseXRpY3NBUEkiOnRydWV9LCJpYXQiOjE1NzMxMDc4NzMsImV4cCI6MTU3MzEwOTA3MywiaXNzIjoiQXV0b21hdGlvbkFueXdoZXJlIiwibmFub1RpbWUiOjM2NTc1NjI0OTQ2MzE2MDAsImNzcmZUb2tlbiI6ImNiZjgwZWNkZmU5YmUwYzViOGI2MDk3NmU0ZTI2MTNiIn0.rGYxbS5kKUTxtZhYtRSXpmIHwbf3IwLBIKDEA7odG5uGVAjD55Tv05bYdARx_3-tl1CBg_cDGbwj5FvaBt9u5xKu5W5j3Nur6x3PF62NeB3ZIdxiUPaFBU0Br84mPJMD4_EpwBfbeSVOMH6ngiLtJYhIOtJa0kp4pAAm3mvkuOUELtH8lf3pQf-2Ose2fUAaebDkqiH13SUF1TONAjUQv6Ef_uY0wgq9SjZwKHg9SKUhX3S8PXAJne_ih2QnN8nUE1SXGlkC04eoIvyWpFkM963XEjptc2uvwtVn42MdA4Nd1opD5yijEl9VM92Fe1sPb6_T5-oV-U1Iw0JHiX2-Ug",

• Copy the API response generated token in between the quotations.

• Create a POST request for Device Reset and Hit Send button

Method: POST

URL:https://community2.cloud-2.automationanywhere.digital/v2/devices/reset

Headers:

Body:

{
    "deviceIds": {
        "ids": [<Device ID>]
    }
}

Let's grab the Device ID from the Control Room,

• Log in to the CR

• Go to Manage >> Devices >> Click on the Device

From the URL collect the device id

Example: In the below example 1234 is the device id

https://community.cloud.automationanywhere.digital/#/devices/mydevices/1234/view

The rest API mentioned in Step-3 when run from Postman gives the response "204 no content". This HTTP Status 204 (No Content) indicates that the server has successfully fulfilled the request and that there is no content to send in the response payload body. Hence this means that the request was successful.

• To finish the device reset, visit CR and refresh the page