Flyweight AI: Real-Time Order Tracking in Chat

Wechsle zur deutschen Version.

One of the most frequently asked questions in online shops: Where is my package?

We have learned: Customers want immediate and complete information about the status of their order and do not want to search through emails & as a shop, you have no interest in answering such inquiries yourself.

Therefore, we would like to present our solution: the GDPR-compliant all-in-one order tracking solution directly in the chat.

A customer writes something related to the order status, e.g., "Has the package been shipped yet?" The AI recognises that checking the order status makes sense here and displays the form:

If the customer enters the data correctly, the current order details will be retrieved and presented in the chat. The order number can be entered flexibly with/without prefix/suffix - e.g. entering 1001 leads to the same result as with prefix: #1001.

Awesome! How can we activate order tracking?

Not using our AI Chatbot yet? Simply install our Shopify app, and order tracking is enabled by default ✅

Already using our AI Chatbot? Then it's just three simple clicks:

1. Open the Flyweight Assistant app in your Shopify account.

   

2. Accept the new access permissions. We still do not read personal and order data, but we need the permissions to send a targeted request with the postal code and order number to the Shopify API.

   

3. Finally, activate order tracking under Routings in the app ✅

   

4. Save and done ✅

Important: Order tracking only works for orders that are not older than 60 days.