American Express EarlyPay

American Express aimed to enhance its B2B services by developing EarlyPay, a platform designed to improve cash flow management through early invoice payments. The project required a deep understanding of accounts payable processes and the financial dynamics between buyers and suppliers.

As the UX Director and Lead Designer, I was responsible for creating a user-friendly interface that balanced business objectives with user needs, ensuring a seamless experience for both suppliers and buyers.

Results

User testing revealed high task success rates and positive feedback, validating our design approach. The platform was well-received, with users finding it intuitive and effective for managing early payments. The project was subsequently greenlit as a key B2B feature in American Express's portfolio, demonstrating the success of our collaborative efforts.