Automate Communication: ServiceNow to Slack Messaging Tutorial

ServiceNow and Slack are two powerful tools used to streamline workflows, enhance collaboration, and improve productivity. Integrating ServiceNow with Slack allows you to bridge the gap between IT service management and team communication. A common use case is posting automated messages from ServiceNow to Slack channels or direct messages, enabling real-time notifications and updates***.***

How It Works:

Posting a message from ServiceNow to Slack involves leveraging ServiceNow's Flow Designer or Integration Hub to trigger a Slack action.

Create an Slack workspace :

By navigating https://slack.com/ Log - in with your credentials.

Create your own workspace fill out all the required details.

Next step is to setting up incoming webhooks :

Navigate to https://api.slack.com/messaging/webhooks create your Slack app.

On the left side panel there are list of tabs from them choose incoming webhooks.

Toggle on activate incoming webhooks.

Click on add new webhook to workspace, next select the channel.

Copy the generated URL we will use it later.

Later we need to create an flow in ServiceNow using flow designer:

Create an new flow and it will be trigger on record is inserted or updated.

we can give some additional filters also for flow to be executed.

next create an action choose from available spoke name as Post a Message for slack.

Post the URL that we copied earlier.

you can give message or incident details on your requirements.

finally save the flow and activate it.

Try to create or update an incident record with what condition you have mentioned in flow designer filter's.

finally navigate to your slack you'll see a message in slack application what you have mentions in flow action.

Jabbarnurbash

Software Developer