Agentforce 2dx with Agentforce 2.0: 14 Breakthrough Features Redefining Digital Labor

TrailblazerDX (TDX) 2025 was a deep dive into the future of AI-powered development, bringing together innovators, developers, and tech leaders to explore how Salesforce is shaping the next era of digital transformation. This year’s keynote focused on Agentforce 2.0, Data Cloud, and enhanced AI governance, ensuring trust and transparency in enterprise applications.

There are 14 innovative features introduced:

1. Trails for Agentforce

2. Agentforce AgentExchange

3. Data Cloud Governance

4. Agentforce Conversation Explorer with Metrics

5. Agentforce Interaction Explorer

6. Agentforce in DevOps Center

7. Agentforce Testing Center

8. Agentforce CLI

9. Agentforce DX Inspector

10. Agentforce with LWC responses

11. Agentforce Supported Channels

12. Agentforce with AI Assistance

13. Agentforce LifeCycle

14. Agentforce in Voice

Here’s a visual recap of the most exciting announcements and innovations from the keynote:

AI alone isn’t enough — Salesforce emphasizes the need for an integrated platform that bridges agents, apps, and data while ensuring governance and compliance.

The Agentforce Developer Edition offers 150 LLM outputs per hour and 10GB of data storage, enabling developers to build intelligent applications.

Developer Edition with Agentforce and Data Cloud

Build enterprise-quality apps fast and get hands-on with Agentforce and Data Cloud.

www.salesforce.com

Enhanced retrieval and indexing improve AI-generated responses, while inline citations ensure trust and transparency in every interaction.Focuses on the integration of inline citations to ensure every AI response is backed by transparency.

Focuses on the integration of inline citations to ensure every AI response is backed by transparency.

Salesforce Help site runs on Agentforce

Agentforce API

Integrate Agentforce in back-end processes, other systems, and directly into applications with the new Agentforce API. For example, customers can trigger an agent when an ERP order is created or kick off a loan application process automation to verify whether documents have the required information.

Agentforce Surfaces

Intelligently deliver rich content within Agentforce across all Digital Engagement channels. Intelligently add dynamic, interactive components and media that are channel and device specific to better customize how Agentforce shows up across channels.

Agentforce Cards

Embed Lightning web components within the response of Agentforce actions. Reuse existing Salesforce components to give more context, information, and functionality to Agentforce.

The full release of Agentforce 2dx will be generally available in April 2025, with specific features being released in advance beginning today.

Agentforce in Voice

A structured five-phase approach guides developers from planning to deployment, supporting both low-code and pro-code implementations.

AI assistance in Agent Builder

Teams can now put Agentforce into production faster and with more confidence with AI-powered topic and instruction creation to help quickly configure agents that adhere to best practices. AI Assist also helps teams troubleshoot answers that Agentforce provides and give guidance on how to improve the underlying topic and instructions.

Agent Builder with AI assist will be available in March 2025 and will be included with Agentforce.

Salesforce expands Agentforce compatibility across multiple channels, allowing seamless AI integration into diverse enterprise applications.

Lightning Web Components (LWC) now enhance AI-generated responses, delivering richer, more interactive, and personalized user experiences.

DX Inspector

Explore and understand all of the metadata and data used by Agentforce, including agent topics and actions, inside your Salesforce Sandbox. Easily make and track changes to the metadata while configuring agents in Agent Builder through the side panel.

• DX Inspector is generally available now.

CLI and VS Code Support

Developers can now create, update, and test Agentforce configurations using the CLI and VS code. All aspects of Agentforce configurations can be created and updated with pro-code tools, and test cases can be run against these configurations.

A powerful test suite enables developers to validate AI model outputs, ensuring accuracy, reliability, and compliance before deployment.

Testing Center

Teams can easily test their Agentforce configurations at scale using AI. And they can automatically generate and run test cases in Testing Center in their Salesforce Sandbox. Teams can also evaluate how well Agentforce configurations are adhering to guardrails like faithfulness or context relevance.

Testing Center Enhancements for evaluating guardrails will be available in April 2025 and will be included with Agentforce.

Agentforce Devops Center now supports all GenAI Capabilities

Agentforce Interaction Explorer

1. Will be available in the Fall of 2025.

2. Detailed reporting and analytics about how Agentforce is performing, from general trends down to individual session tracing. Understand each user request, the reasoning steps associated with the response, and see AI-powered recommendations to help continuously refine topics and instructions to improve agent performance.

An interactive environment for developers to test and refine AI-powered conversations, improving response accuracy and user engagement.

Introducing Data Governance on Data Cloud to adhere Data requirements.

Development Tools & Timelines

All new AgentExchange

• ‌AgentExchange is available today at AgentExchange.Salesforce.com.

Access AgentExchange from Builder

AgentExchange Feature Availability

Whats alternative to AI Assocaite Exam and whats next?

Others:

• Agentforce Employee Agent will be available in April 2025 and will be included with Agentforce.

• MuleSoft for Agentforce is available now, Topic Center is included with every Anypoint license, and API Catalog is included with Salesforce and requires MuleSoft to access the MuleSoft API.

Agentforce 2dx with Agentforce 2.0 delivers 14 groundbreaking features that empower enterprises with integrated AI, enhanced governance, and seamless developer tools.
These innovations — from dynamic Trails and AgentExchange to advanced testing, AI assistance, and interactive exploration — redefine digital labor for agile, efficient application development.
This keynote marks a transformative leap toward a future of intelligent, transparent, and scalable enterprise automation.