Exploring Analytics, and Metrics to Optimize Technical Content with Renee Carignan

Technical writing is evolving rapidly. AI isn’t simply fine-tuning the process, it’s transforming it. In the recent Knowledge base ninjas podcast, we speak with Renee Carignan, Manager of Technical Writers at Pendo, regarding how AI is changing documentation and what writers can do to adapt.

Renee explained how AI technology is assisting writers in making more intelligent, user-friendly content. She outlined the reasons why optimization for AI-powered search is vital and how monitoring top metrics such as page views and user reactions can reveal what works (and what doesn’t). With AI-written summaries dictating search results rankings, visibility has never been more critical.

She also spoke about her own path from publishing to tech leadership, showing that with a passion for writing and problem-solving, anyone can do well in this realm. Her tip? Just begin! document something, learn, and get better along the way.

Click here to listen to the complete podcast episode