Bridging the Gap Between Products and People with Matthew Olapade

Have you ever had trouble understanding unclear product instructions? Matthew Olapade, a freelance technical writer from Nigeria, knows the frustration and is on a mission to fix it. In the recent knowledge base ninjas episode, he shares how he went from answering endless customer support questions to crafting clear and user-friendly documentation that prevents confusion before it starts.

Matthew explains the three essential components of excellent documentation: know your audience, keep it simple, and collaborate. He describes how users can get what they need without feeling overwhelmed by striking a balance between technical accuracy and accessibility. He also emphasizes that documentation is not a one-time task but should constantly evolve based on feedback.

Whether you are a writer, developer, or just someone who has been lost in a sea of bad instructions, this conversation is a must-watch. Good documentation is not just helpful, it is essential.

Click here to listen to the complete podcast episode