🌶️ Fusion’s Antares Portal Now Manages Upstream & Downstream Devices — A Game-Changer for MSPs & Remote Support 🏎️

In a move that’s set to revolutionise how managed service providers (MSPs) and IT support teams maintain edge infrastructure, Fusion has unveiled a groundbreaking new feature within its Antares SD-WAN portal: the ability to securely manage upstream and downstream devices — including modems, routers, access points, switches, printers, and even IP phones — all from a single, unified interface.

Traditionally, upstream devices such as modems and routers have existed outside the management domain of SD-WAN appliances. They were considered "dumb pipes"—vital, but unmanageable unless you were physically on-site or had a complex network of VPNs, backdoors, or port forwards. With Fusion’s new capability, those days are over. The Antares portal now extends its orchestration and visibility beyond the WAN edge, creating a holistic control plane for both the network and the infrastructure supporting it.

Why This Matters

MSPs have long battled the inefficiencies and frustrations of blind spots in client environments. A failing upstream modem or a misconfigured access point typically meant sending out a technician (a "truck roll"), often just to power-cycle a device or change a simple setting. Not only is this costly and time-consuming, but it also introduces delays in restoring service, ultimately damaging the end-customer experience.

With Fusion’s Antares platform now able to reach upstream and downstream infrastructure, support staff gain secure, remote access to the configuration interfaces of connected devices — without jumping through VPN hoops or guessing at IP ranges. The access is streamlined, authenticated, and embedded right into the familiar SD-WAN dashboard.

A Single Pane of Glass, Truly Realised

This functionality represents the holy grail of remote support: true "single pane of glass" visibility and control across the entire site. Whether it’s rebooting a misbehaving LTE modem, checking the signal strength of a fibre router, or tweaking the settings on a remote access point — it can all be done from Antares, without touching a CLI or rolling a truck.

This also opens doors to better downstream management, where support teams can reach into the LAN and interact with end-user devices like printers or IP phones, troubleshoot switch port configurations, and even verify PoE status — all without leaving their desk.

Zero-Touch Meets Zero-Limits

This feature pairs perfectly with Fusion’s zero-touch provisioning model. From the moment a unit connects, it brings both its own capabilities and the surrounding ecosystem into centralised control — eliminating guesswork, shortening resolution times, and empowering proactive support.

Wrap

Fusion’s latest innovation isn’t just about managing more devices — it’s about redefining the boundaries of what SD-WAN should be. By turning every edge site into a fully visible, fully manageable node, Fusion enables MSPs to deliver higher service quality, reduce operational costs, and support clients faster and more intelligently.

Welcome to a world where the modem is no longer the mystery box upstream. Welcome to Fusion’s SD-WAN with Antares — where even the dumb pipe gets smart.