How Chatbots Saved My Clients’ Customer Support Game

Working with e-commerce startups means I see firsthand how customer support can make or break a business. I’ve had clients who were overwhelmed with emails and DMs, barely keeping up with customer questions. I’m sharing how I helped them with chatbots because I know many of you might be dealing with the same challenges.

One of my clients ran an online clothing store and was struggling to keep up with customer inquiries like “Where’s my order?” or “Do you have this in blue?” They’d spend hours replying manually, and customers were getting frustrated with the delays. I suggested setting up a chatbot, but they were hesitant at first they thought it might feel too “robotic.” I spent a few afternoons testing different flows, sipping coffee to stay focused, until I got it right.

We set up a chatbot to handle order tracking: a customer could type “track my order,” enter their order number, and get an update instantly. We also added a flow for FAQs, like sizing questions, so the chatbot could reply with “Our sizes run true check our size chart here!” The results blew us away. My client’s response time dropped to seconds, and their customers were happier than ever. They even saw a 10% boost in sales because people trusted their support more. Since then, I’ve used chatbots for clients in healthcare and consulting too, automating things like appointment scheduling and basic inquiries.

Here’s how you can do it too:

• Identify Top Questions: Start with the 3 most common questions your customers ask like order status or return policies.

• Use Pre-Made Flows: Templates can save you time just customize them to fit your business. For example, an e-commerce template might include a flow for tracking orders.

• Test Before Launching: Ask the chatbot common questions to make sure it answers correctly. If it doesn’t, tweak the flows.

• Add a Human Touch: Include a message like “Need more help? Reply ‘human’ to chat with us!” so customers feel supported.

I’ve created a set of 12+ Chatbot Templates for Customer Support that work for e-commerce, healthcare, and more. They’re the same ones I use for my clients, and I think they can help you streamline your support too. Find them on Gumroad here: aixlabs.gumroad.com/l/zepril.

How do you handle customer support for your business or have you tried chatbots yet? Let’s swap ideas in the comments I’d love to hear from you!

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This post contains a link to a resource I created to help businesses automate customer support.