The Hidden Challenge in Disability Care: Fixing the Support Worker Retention Crisis

The NDIS has reshaped disability services in Australia, but the sector is grappling with a critical issue: the loss of dedicated support workers. High turnover, driven by emotional burnout, unstable schedules, lack of career progression, poor communication, and heavy admin tasks, is threatening consistent care for participants.

NDIS providers can reverse this trend by adopting intelligent rostering systems, enhancing communication, offering clear professional growth pathways, digitising administrative processes, and building a culture of recognition. Leveraging modern workforce management technology not only eases operational pressures but also helps build a loyal, motivated team that delivers better outcomes.

The future of quality disability care depends on prioritizing the people who make it possible.

For the full article, click on the link.