Optimizing Call Reception Through Advanced AI Calling Agents

There used to be times when life was so simple, easy-going, spiritual, endless and fulfilled. To put it simply, it was pure bliss. People used to have plenty of time for everything in life. In contrast, nowadays, most people are quite busy, rushed, dissatisfied, materialistic and constantly agitated. It is really hard to find any man or woman today who feels otherwise. However, this change in lifestyle is not something which is necessarily bad. It's just that life keeps evolving with time. And, this evolution can go either way- good or bad, or a mix of both. Through careful and proactive planning, however, things can be made to evolve as per our requirements, and for the greater good.

Evolution in Business Communication: Need for Phone Call Receptionists

Around 200 years ago, businesses rarely hired any receptionists. It was just that there was very less or no emphasis on hiring receptionists separately for businesses in those days. Reception services, if any, were informal and mostly provided by household members in small businesses or by clerks in offices of larger businesses.

Since the Industrial Revolution, there have been significant advancements in both telecommunication and the way businesses communicate, compared to the past. Thanks to the Internet, the whole world has turned into a global village. The widespread use of the internet has transformed the way businesses function. This has paved the way for online sales of products and services, as well as the formal work of phone call receptionists, who can now be reached simply by dialling a phone call. Phone call receptionists provide various types of information related to the business and its products or services, along with scheduling appointments, demos, meetings and a lot of other stuff. Many a time, their work encompasses not just providing information about products and services, but also assisting in the sale of these products and services. In a nutshell, the work of a receptionist has become central to the success of any business today.

Advantages of AI Receptionists

AI receptionists and AI powered reception desks are very recent tools deployed by businesses for carrying out tasks earlier done by human agents. Though, there are pros and cons of both human and AI agents, AI receptionists are gaining popularity due to many advantages which are hard to ignore. Artificial Intelligence(AI) can streamline phone-call reception services for businesses with a very positive outcome. Some important advantages of employing AI Receptionists are:

No wait times:

AI calling solutions offered by companies such as callchimp.ai have the ability to handle hundreds or even thousands of calls in parallel. This greatly helps reduce wait times whenever a call is made to the AI receptionist.
24/7 availability:

AI-enabled reception desks can be made available to serve throughout the day and night, with virtually no downtime. While human agents need breaks, leisure and sleep; the AI-powered receptionists don’t need these. Hence, people can just make a phone call and place orders for required products and services any time, and from anywhere.
Personalised service experience:

AI never forgets. AI-powered systems can store all the data related to a business’s customers and use this data for future orders. It can also handle user’s queries and complaints related to the past purchases made, without annoying the customer with a barrage of questions targeted at getting the details out of the customer; as it has memory of past dealings or purchases made by the customer. Thus, delivering a personalised and smoother service experience.
No Mood Swings and Slacking at Job:

Humans are by nature prone to mental and physical fatigue when working continuously at a job. So, after some time at work they may start getting slow, frustrated and forgetful. However, this is not the case with an AI receptionist. It can work continuously, with the same due diligence without getting bored, annoyed or frustrated.
Faster and Efficient Service:

AI receptionists are faster and more efficient at work than their human counterparts. It is because the AI receptionists never get tired or sleepy. Also, It can store a huge amount of data and retrieve it whenever required in a matter of milliseconds.
Smooth and Streamlined processing:

Since all data is at one place, the AI receptionist doesn’t have to wait on others or other departments to complete delivery of its services. It can simply pull off data from its memory and continue working.
Cost Saving:

Seamless transfer of calls to human supervisors in case of critical or pre-defined call scenarios helps businesses bring human resource requirements down. Thus, reducing overall cost as well as human resource requirements.

Some Snippets of Calls Made to AI Receptionist

AI Call Receptionist at a hospital (English language calling)

%[https://youtu.be/nHbna5meeE0]
AI Call Receptionist at a hospital (Hindi and English multilingual calling)

%[https://youtu.be/M8wO3Vk1kl8]

Conclusion: AI Receptionists Revolutionising Customer Support

It is only a matter of time before AI receptionists take over most of the work done by human receptionists in every business, due to their growing popularity and advancements in artificial intelligence systems.

So, let’s streamline your business’s call reception desk with advanced AI Call Receptionists using Callchimp.ai’s AI Calling Solutions, one of India’s leading AI Calling Solutions providers. For more information and product demo kindly schedule a meeting with us at https://calendly.com/callchimp or mail us at hello@callchimp.ai.