Startups were meant to make life convenient but now making it more difficult.

Quick Commerce apps make UI such that;

1. For some there is an apply free delivery button which is by default checked out even if you pay premium

2. Some send stale food. Some send bad quality of products and then they refuse to refund.

PG Apps ask you for deposit and never refund.

Hotel Booking Apps confirm your stay a week back and when you reach your hotel, you are either forced to pay more at reception, or you have to look for other options, with trolly bags in your hand in a unknown city.

Cab Drivers use Ride Apps to accept booking but then they will call you and ask for higher price,

Online Packers and Movers provide you with insurance for products for high premium but you are never able to claim that.

Broadband services take weeks to send someone to fix connectivity issues.

These were real problem statements but the solutions are screwed up with no empathy towards people.

For most of the cases, the companies are at fault.

But for some cases, people are at fault as well. For e.g. unnecessarily placing refund orders even if the item is good. The company makes losses because of this, and now if someone genuinely needs refund but they might not get it.

I think offline is better.

I can call a hotel owner and confirm prices and stay. I can go to local vegetable vendor and check the quality of vegetables before buying. I can connect with a local transport service which might not be better but would be definitely cheaper and it at least not sell false promises at higher costs.

The belief with technology was that competition could've fostered better services, more employment could've been generated. But that hasn't happened.

What do you think can fix these issues?

I believe the root of the problem does indicate the civic sense of people. If the companies realise their responibility towards people and if people stop exploiting systems built for their own good, then maybe we will be able to solve this problem.

But that's a long road ahead, and that's the only solution from my perspective. Going offline doesn't make sense because problems existed first in offline business and then those were promised to be fixed by technology which it didn't.

That's it for now.