When it comes to international travel from the United States to Poland and beyond, LOT Polish Airlines stands as a premier choice for millions of passengers. For those located in the Midwest, the Lot Polish Airlines Chicago Office provides an essential hub for customer service, flight management, and direct support for travelers. In this comprehensive guide, we provide everything you need to know about the LOT Polish Airlines Chicago Office, from services offered to contact details and travel assistance.

About LOT Polish Airlines

LOT Polish Airlines is the national flag carrier of Poland and one of the world’s oldest airlines, founded in 1929. It is a proud member of the Star Alliance, offering global connectivity with superior service standards. With a modern fleet and direct routes to major destinations across Europe, Asia, and North America, LOT is a favorite among both business and leisure travelers.

Where Is the LOT Polish Airlines Office Located in Chicago?

LOT Polish Airlines Chicago Office Address:

LOT Polish Airlines
O’Hare International Airport
Terminal 5, Departures Level
10000 W O'Hare Ave, Chicago, IL 60666, United States

This location at O'Hare International Airport (ORD) ensures that travelers have immediate access to in-person services at one of the busiest airports in the U.S.

Contact Information – LOT Polish Airlines Chicago Office

Phone Number: +1 (312) 782-2600
Email: info@lot.com (general inquiries)
Website: www.lot.com
Office Hours:

Monday to Friday: 9:00 AM – 5:00 PM (local time)
Closed on weekends and public holidays

For urgent travel-related queries, we recommend contacting the airline's 24/7 global customer service center or visiting the airport desk directly.

Services Offered at the LOT Polish Airlines Chicago Office

The LOT Polish Airlines Office in Chicago is fully equipped to assist passengers with a wide range of services, including but not limited to:

Flight Booking and Ticketing

Our office assists with flight reservations, rebooking, ticket changes, and refunds. Whether you’re booking in advance or need last-minute arrangements, we ensure smooth, personalized service.

Baggage Services

Get help with lost, delayed, or damaged baggage reports. Our staff can also assist with checking baggage policies, weight allowances, and special luggage like musical instruments or sports gear.

Special Assistance Requests

Passengers needing wheelchair assistance, medical aid, or unaccompanied minor services can make arrangements directly through our Chicago office.

Travel Documentation Guidance

Our experts offer support with visa requirements, passport guidelines, and other travel documentation to ensure seamless boarding and entry into destination countries.

Frequent Flyer Program – Miles & More

Join or manage your Miles & More account, one of Europe’s leading loyalty programs. Redeem points, check your balance, or upgrade your travel class through the Chicago office.

Corporate and Group Travel Support

Planning a business trip or traveling as a group? LOT Polish Airlines provides tailored solutions for group bookings and corporate accounts with special discounts and privileges.

Why Choose LOT Polish Airlines in Chicago?

Direct Nonstop Flights to Poland

LOT offers nonstop flights from Chicago to Warsaw, one of the fastest and most convenient ways to reach Central Europe. With reduced layover times and efficient service, this route is highly preferred.

Modern Aircraft and Onboard Comfort

The airline operates a fleet of Boeing 787 Dream liners for transatlantic flights, ensuring maximum comfort, reduced jet lag, and state-of-the-art amenities for passengers.

Competitive Fares and Promotions

Take advantage of seasonal offers, student discounts, and loyalty benefits when booking through the Chicago office or LOT’s online platform.

Local Support and Personalized Care

Unlike online-only services, our in-person support allows for detailed conversations, real-time problem-solving, and personalized travel solutions.

LOT Polish Airlines at Chicago O’Hare International Airport

Check-in Counters

LOT operates from Terminal 5 at O’Hare, designated for all international departures. Passengers are advised to check in at least 3 hours before departure for international flights.

Lounge Access

Business Class passengers and Star Alliance Gold members can access the international lounge facilities at Terminal 5, featuring:

Free Wi-Fi
Refreshments and snacks
Comfortable seating
Workstations and media services

Flight Schedule Highlights

Chicago (ORD) to Warsaw (WAW) – Daily service
Seasonal routes and codeshare options available for connections across Europe, Asia, and the Middle East

Tips for Traveling with LOT Polish Airlines from Chicago

Online Check-in: Available 36 hours before departure via www.lot.com.
Travel Insurance: Secure your journey with optional insurance coverage during booking.
COVID-19 Measures: Stay updated on health and entry regulations at both departure and arrival destinations.
Traveling with Pets: Make sure to check guidelines and pre-book space for your pets in cabin or cargo.

How to Reach the LOT Polish Airlines Office in Chicago

Driving Directions:

Enter O’Hare International Airport via I-190 and follow signs for Terminal 5 – International Departures. Parking is available in Lot D for easy access to Terminal 5.

Public Transportation:

CTA Blue Line: Direct access to O’Hare from downtown Chicago
PACE Buses and Shuttles: Available to and from surrounding suburbs
Ride-Share Options: Uber, Lyft, and local taxi services operate 24/7 at O’Hare

Final Thoughts

Choosing LOT Polish Airlines in Chicago ensures access to professional support, seamless flight services, and expert travel assistance tailored to every traveler’s needs. Whether you're heading to Poland for business, reconnecting with family, or planning a European adventure, the Chicago LOT office stands ready to assist every step of the way.

Booking and Support Made Easy at the Lot Polish Airlines Chicago Office