Expert ISO 20000-1 Consultancy Services for ITSM Excellence

​In today’s fast-paced digital landscape, delivering reliable and efficient IT services is critical to business success. ISO/IEC 20000-1:2018 is the internationally recognized standard for IT Service Management Systems (ITSMS), ensuring that IT services are aligned with business needs and consistently meet customer expectations. At MSCi, we offer expert ISO 20000-1 consultancy services tailored to help organizations implement, manage, and maintain an effective ITSM framework that drives operational excellence and customer satisfaction.

What is ISO 20000-1?
ISO 20000-1 is the global benchmark for IT service management. It specifies requirements for establishing, implementing, maintaining, and continually improving a service management system. The standard supports an integrated process approach, enabling IT teams to control and improve the design, transition, delivery, and improvement of services to fulfill agreed service requirements.
Whether you are a managed service provider, an internal IT department, or a cloud-based service business, ISO 20000-1 certification demonstrates your commitment to best practices in IT service delivery, security, and continuous improvement.

Our ISO 20000-1 Consultancy Services
At MSCi, we provide end-to-end ISO 20000-1 certification consultancy services designed to help you achieve and maintain certification efficiently:
- Gap Assessment: Our consultants conduct a detailed review of your existing ITSM processes against ISO 20000-1 requirements to identify areas of improvement and compliance gaps.
- Process Design & Documentation: We help you design and document ITSM processes such as incident management, change management, service level management, configuration management, and more.
- Implementation Support: Our team works closely with your IT staff to implement best practices, integrate management tools, and align existing operations with ISO standards.
- Training & Awareness: We deliver customized training programs for your IT teams to ensure understanding and engagement with ISO 20000-1 requirements.
- Internal Audits & Pre-certification Review: MSCi conducts internal audits and mock assessments to ensure your readiness for third-party certification.
- Certification Assistance: We help you choose an accredited certification body and support you throughout the audit and certification process.

Benefits of ISO 20000-1 Certification
Implementing ISO 20000-1 with MSCi’s expert consultancy offers significant advantages, including:

• Improved alignment between IT services and business objectives

• Enhanced customer satisfaction through consistent service delivery

• Increased efficiency through streamlined processes and defined responsibilities

• Risk mitigation through better control and governance

• A competitive edge in tendering for IT service contracts

• Assurance of compliance with international service management standards

Why Choose MSCi for ISO 20000-1 Consultancy?

• Proven expertise across ITSM, cybersecurity, and quality management

• Customized solutions based on your business needs and IT environment

• Consultants with practical, hands-on experience across sectors

• Efficient and cost-effective certification processes

• Ongoing support post-certification for continual service improvement

Partner with MSCi for ITSM Excellence
ISO 20000-1 certification is more than just a compliance checkbox—it’s a strategic tool that enhances your IT capabilities, builds customer trust, and positions your organization for long-term growth. With MSCi as your trusted consultancy partner, you gain the knowledge, tools, and support needed to elevate your IT services to a world-class standard.
Contact us today to begin your ISO 20000-1 certification journey and unlock the full potential of your IT Service Management System.