If you're looking to connect with Air France in Boston, you've come to the right place. Whether you're planning international travel, managing a current reservation, or needing assistance with your frequent flyer account, the Air France Boston Office provides professional, prompt, and multilingual customer support.

Air France Boston Office Location and Contact Information

The Air France Boston Office is conveniently located to serve travelers in the New England region. This office is known for providing in-person customer service related to bookings, baggage, and general inquiries.

Address:
Air France – Boston Office
Logan International Airport (BOS)
Terminal E – Departure Level
Boston, MA 02128
United States

Telephone Number:
+1 (800) 237-2747 (Air France 24/7 Toll-Free Number for the USA)
For direct local inquiries during business hours, contact the Logan Airport staff for terminal-specific assistance.

Business Hours:
Monday to Sunday: 24 Hours (Airport Terminal Services)
Office-specific hours may vary; we recommend calling ahead for detailed appointment scheduling.

Services Offered at Air France Boston Office

The Boston office of Air France provides a wide range of customer-focused services tailored to both leisure and business travelers. Whether you're flying Economy, Premium Economy, Business, or La Première, you can expect dedicated support.

Flight Reservations and Ticketing

Need to book a flight directly with an airline representative? The Air France Boston office offers full-service ticketing for:

Domestic and International Flights
Multi-City and Group Bookings
Class Upgrades (Premium Economy, Business, La Première)
Sky Team Alliance Partner Reservations

Flight Changes, Cancellations, and Refunds

Have changes in your travel plans? The Boston team assists with:

Date and time changes
Rebooking on alternate flights
Refund processing
Fare difference calculations
Travel vouchers and credit issuance

Check-In Assistance

Passengers requiring help with early or last-minute check-in procedures can rely on on-site staff for:

Seat selection and upgrades
Baggage tagging
Passport and visa documentation checks
Special assistance for elderly and disabled passengers

Baggage Support and Claims

The Boston office works in close coordination with the Air France baggage team at Logan International Airport. Services include:

Lost or delayed baggage tracking
Filing baggage claims
Requesting compensation
Oversized and special item handling

Flying Blue Loyalty Program Services

Members of Flying Blue, the Air France–KLM frequent flyer program, can:

Enroll or update account details
Redeem miles for tickets or upgrades
Claim missing miles
Receive assistance with Elite or Silver/Gold/Platinum tier benefits

Airport Services at Logan International Airport – Terminal E

Passengers departing from or arriving in Boston via Air France will go through Terminal E at Logan International Airport. The terminal is modern, efficient, and well-equipped for international travel.

Check-in Counters

Air France check-in counters are located on the Departure Level of Terminal E. Make sure to arrive:

3 hours prior to international flights
At least 1.5 hours before domestic connecting flights

Lounge Access

Eligible travelers flying in Business Class or holding Flying Blue Elite Plus status can access the Air France Lounge at Terminal E, offering:

Complimentary refreshments
High-speed Wi-Fi
Private workspaces
Shower facilities

Boarding Gates and Priority Services

Air France flights from Boston typically depart from E Gates. Passengers traveling in premium cabins or with elite status receive:

Priority boarding
Fast Track security lanes
Priority baggage handling

Online and Digital Services for Boston Travelers

While the Air France Boston Office remains a critical point for in-person service, much of your travel needs can be handled digitally through:

Official Website: www.airfrance.us
Mobile App: Available for iOS and Android
Live Chat Support
Flight Status Updates and Notifications

Special Assistance and Accessibility Services

Air France is committed to accessible travel. If you or someone in your group requires wheelchair assistance, special meals, or medical clearance, the Boston office can prearrange these services.

Services include:

Wheelchair transport at Logan Airport
Assistance with boarding/disembarkation
Oxygen and medical equipment coordination
Travel for unaccompanied minors (UMNR)

For guaranteed assistance, notify the office at least 48 hours before your departure.

Cargo and Freight Services from Boston

Air France Cargo operates out of Logan International Airport for commercial freight and priority shipments. The Boston office helps facilitate:

AWB (Air Waybill) issuance
Import and export documentation
Live animal transport
Perishable goods and priority handling

For freight-specific questions, contact the Air France Cargo team or visit the Air France Cargo Website.

Nearby Cities Served by the Boston Office

The Air France Boston office is not just limited to travelers from Massachusetts. It also serves customers from surrounding states:

Rhode Island (Providence)
New Hampshire (Manchester)
Maine (Portland)
Vermont (Burlington)
Connecticut (Hartford)

Thanks to Logan Airport’s connectivity, many travelers from across New England choose Boston as their departure point when flying with Air France.

Why Choose Air France in Boston?

Flying Air France from Boston means choosing:

Daily nonstop flights to Paris-Charles de Gaulle
Wide-body aircraft with modern interiors
French cuisine and in-flight service
Award-winning loyalty program
Seamless connections to Europe, Africa, and Asia

Tips Before Visiting the Air France Boston Office

Bring Valid ID and Booking Reference: This will expedite your service time.
Arrive Early: For complex services like group bookings or refund issues.
Use Online Check-in: To avoid queues at the terminal.
Call Ahead: To confirm office-specific hours during holidays or maintenance periods.

Book Flights and Manage Trips at the Air France Boston Office