Book Flights and Get Support at the Air France Boston Office


Air France has long stood as a symbol of excellence in international air travel. For travelers in the northeastern United States, particularly in Massachusetts, the Air France Boston Office offers a convenient hub for assistance, inquiries, and support regarding flights, services, and reservations. In this guide, we provide comprehensive, up-to-date, and practical information about the Boston office of Air France.
Air France Boston Office Location and Contact Details
The Air France Boston Office is strategically located for easy access to customers from both downtown Boston and the surrounding metropolitan area.
Address:
Air France Boston Office
Terminal E, Boston Logan International Airport (BOS)
One Harborside Drive
East Boston, MA 02128, USA
Phone Number:
Customer Service (US): +1 800-237-2747
Boston Office Direct Line: +1 617-561-6600
Working Hours:
Monday to Sunday – 24/7 (for airport-related services)
For administrative inquiries, call between 9:00 AM – 5:00 PM (Monday to Friday)
Email Contact:
For general inquiries: us.customer-care@airfrance.fr
For group bookings: groups.us@airfrance.fr
Services Offered by Air France Boston Office
At the Air France Office in Boston, passengers can access a wide range of services tailored to individual travelers, business customers, and group bookings. Below is a breakdown of the key services offered:
Flight Booking and Reservations
Our agents can help you:
Reserve domestic and international flights
Redeem Flying Blue miles
Book codeshare flights with Sky Team partners
Flight Changes and Cancellations
Need to reschedule your travel? The office assists with:
Date and time changes
Cancellations with refund eligibility checks
Issuing travel vouchers or partial refunds
Baggage Services
If you're facing baggage issues:
Delayed, lost, or damaged baggage claims
Extra baggage purchases
Oversized or special item registration
Check-in and Boarding Assistance
If you’re flying out of Boston Logan:
Help with early check-in
Seat selection and upgrades
Assistance for elderly passengers, minors, and those with reduced mobility
Visa and Travel Document Guidance
While we do not issue visas, we help customers understand:
Required travel documents for various destinations
Entry rules based on your nationality
COVID-related health declarations (if applicable)
Loyalty Program Support
Members of the Flying Blue program can:
Check and update mileage
Combine miles and pay with cash
Upgrade membership tiers
Flight Destinations from Boston with Air France
Air France operates direct flights from Boston Logan International Airport (BOS) to various global destinations, primarily via its hub at Paris Charles de Gaulle Airport (CDG).
Popular Routes Include:
Boston to Paris (CDG) – Daily non-stop service
Boston to Rome, Italy (via CDG)
Boston to Delhi, India (via CDG)
Boston to Johannesburg, South Africa (via CDG)
Boston to Tokyo, Japan (via CDG)
Flights from Boston with Air France provide easy connections to over 200 international destinations via Paris.
Staff and Customer Experience at the Boston Office
At the Boston location, Air France is known for its multilingual, friendly, and knowledgeable staff who are trained to handle a variety of customer needs. Whether you’re a frequent flyer or a first-time traveler, the team ensures every query is addressed with professionalism and efficiency.
Customer reviews highlight:
Prompt service
Helpful attitude
Clean and organized office environment
Baggage Policies for Flights from Boston
Understanding Air France’s baggage policies is crucial for a smooth travel experience.
Checked Baggage:
Economy: 1 bag up to 23 kg
Premium Economy: 2 bags up to 23 kg each
Business Class: 2 bags up to 32 kg each
Carry-on Baggage:
1 carry-on + 1 personal item
Max combined weight: 12 kg for Economy; 18 kg for Business
Oversized and sports equipment must be declared in advance and may incur additional charges.
Airport Services at Boston Logan Terminal E
When flying Air France out of Terminal E at Boston Logan, passengers enjoy a variety of premium services:
Priority Check-in for Business and Elite Flying Blue Members
Lounge access for Business Class and eligible Sky Team passengers
TSA Pre Check availability
Duty-free shopping and French cuisine dining options
Tips for a Seamless Air France Travel Experience from Boston
To ensure a stress-free journey, here are some valuable tips:
Arrive at least 3 hours before departure for international flights
Use online check-in 24 hours before departure
Download the Air France mobile app for real-time flight updates
Enroll in Flying Blue to earn and redeem points
Call the Boston office in advance for special service requests
Online Services Accessible from Boston
Even if you prefer managing travel online, the Boston office is always ready to help in case of technical difficulties or urgent needs. Through the official website or mobile app, you can:
Book flights and select seats
Download digital boarding passes
Access customer support chat
Check flight status in real-time
Sky Team Alliance and Code-share Benefits
As a founding member of the Sky Team Alliance, Air France offers numerous benefits to passengers departing from Boston:
Seamless connections with Delta, KLM, and Korean Air
Earn and redeem points on partner airlines
Access to more destinations worldwide using a single booking
When to Contact the Air France Boston Office
You should consider contacting the Boston Air France office for:
Urgent travel changes
Passport issues affecting check-in
Lost baggage follow-ups
Rebooking after a flight delay or cancellation
Group or corporate travel planning
Conclusion
The Air France Boston Office is more than just a booking location—it's a full-service travel support center. Whether you're planning a vacation to Paris, a business trip to Johannesburg, or a once-in-a-lifetime journey across Europe, the team in Boston ensures that your Air France experience starts smoothly and professionally.
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Airlines Office
Airlines Office
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