Book Flights and Get Support at the Air France Boston Office

Air France has long stood as a symbol of excellence in international air travel. For travelers in the northeastern United States, particularly in Massachusetts, the Air France Boston Office offers a convenient hub for assistance, inquiries, and support regarding flights, services, and reservations. In this guide, we provide comprehensive, up-to-date, and practical information about the Boston office of Air France.

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Air France Boston Office Location and Contact Details

The Air France Boston Office is strategically located for easy access to customers from both downtown Boston and the surrounding metropolitan area.

Address:
Air France Boston Office
Terminal E, Boston Logan International Airport (BOS)
One Harborside Drive
East Boston, MA 02128, USA

Phone Number:
Customer Service (US): +1 800-237-2747
Boston Office Direct Line: +1 617-561-6600

Working Hours:
Monday to Sunday – 24/7 (for airport-related services)
For administrative inquiries, call between 9:00 AM – 5:00 PM (Monday to Friday)

Email Contact:
For general inquiries: us.customer-care@airfrance.fr
For group bookings: groups.us@airfrance.fr

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Services Offered by Air France Boston Office

At the Air France Office in Boston, passengers can access a wide range of services tailored to individual travelers, business customers, and group bookings. Below is a breakdown of the key services offered:

Flight Booking and Reservations

Our agents can help you:

• Reserve domestic and international flights

• Redeem Flying Blue miles

• Book codeshare flights with Sky Team partners

Flight Changes and Cancellations

Need to reschedule your travel? The office assists with:

• Date and time changes

• Cancellations with refund eligibility checks

• Issuing travel vouchers or partial refunds

Baggage Services

If you're facing baggage issues:

• Delayed, lost, or damaged baggage claims

• Extra baggage purchases

• Oversized or special item registration

Check-in and Boarding Assistance

If you’re flying out of Boston Logan:

• Help with early check-in

• Seat selection and upgrades

• Assistance for elderly passengers, minors, and those with reduced mobility

Visa and Travel Document Guidance

While we do not issue visas, we help customers understand:

• Required travel documents for various destinations

• Entry rules based on your nationality

• COVID-related health declarations (if applicable)

Loyalty Program Support

Members of the Flying Blue program can:

• Check and update mileage

• Combine miles and pay with cash

• Upgrade membership tiers

Flight Destinations from Boston with Air France

Air France operates direct flights from Boston Logan International Airport (BOS) to various global destinations, primarily via its hub at Paris Charles de Gaulle Airport (CDG).

Popular Routes Include:

• Boston to Paris (CDG) – Daily non-stop service

• Boston to Rome, Italy (via CDG)

• Boston to Delhi, India (via CDG)

• Boston to Johannesburg, South Africa (via CDG)

• Boston to Tokyo, Japan (via CDG)

Flights from Boston with Air France provide easy connections to over 200 international destinations via Paris.

Staff and Customer Experience at the Boston Office

At the Boston location, Air France is known for its multilingual, friendly, and knowledgeable staff who are trained to handle a variety of customer needs. Whether you’re a frequent flyer or a first-time traveler, the team ensures every query is addressed with professionalism and efficiency.

Customer reviews highlight:

• Prompt service

• Helpful attitude

• Clean and organized office environment

Baggage Policies for Flights from Boston

Understanding Air France’s baggage policies is crucial for a smooth travel experience.

Checked Baggage:

• Economy: 1 bag up to 23 kg

• Premium Economy: 2 bags up to 23 kg each

• Business Class: 2 bags up to 32 kg each

Carry-on Baggage:

• 1 carry-on + 1 personal item

• Max combined weight: 12 kg for Economy; 18 kg for Business

Oversized and sports equipment must be declared in advance and may incur additional charges.

Airport Services at Boston Logan Terminal E

When flying Air France out of Terminal E at Boston Logan, passengers enjoy a variety of premium services:

• Priority Check-in for Business and Elite Flying Blue Members

• Lounge access for Business Class and eligible Sky Team passengers

• TSA Pre Check availability

• Duty-free shopping and French cuisine dining options

Tips for a Seamless Air France Travel Experience from Boston

To ensure a stress-free journey, here are some valuable tips:

• Arrive at least 3 hours before departure for international flights

• Use online check-in 24 hours before departure

• Download the Air France mobile app for real-time flight updates

• Enroll in Flying Blue to earn and redeem points

• Call the Boston office in advance for special service requests

Online Services Accessible from Boston

Even if you prefer managing travel online, the Boston office is always ready to help in case of technical difficulties or urgent needs. Through the official website or mobile app, you can:

• Book flights and select seats

• Download digital boarding passes

• Access customer support chat

• Check flight status in real-time

Sky Team Alliance and Code-share Benefits

As a founding member of the Sky Team Alliance, Air France offers numerous benefits to passengers departing from Boston:

• Seamless connections with Delta, KLM, and Korean Air

• Earn and redeem points on partner airlines

• Access to more destinations worldwide using a single booking

When to Contact the Air France Boston Office

You should consider contacting the Boston Air France office for:

• Urgent travel changes

• Passport issues affecting check-in

• Lost baggage follow-ups

• Rebooking after a flight delay or cancellation

• Group or corporate travel planning

Conclusion

The Air France Boston Office is more than just a booking location—it's a full-service travel support center. Whether you're planning a vacation to Paris, a business trip to Johannesburg, or a once-in-a-lifetime journey across Europe, the team in Boston ensures that your Air France experience starts smoothly and professionally.