“Eat your own dog food” — it’s a phrase you have probably heard in tech circles.But behind the quirky metaphor lies a powerful practice: dogfooding.

In software development, dogfooding means using your own product in real-world scenarios before or while you ship it to customers. It’s about living the user experience, warts and all.

So why do companies like Microsoft, Google, and Facebook dogfood their products? And should your team do it too?

What is Dogfooding?

Dogfooding is the practice of a company using its own software internally to test features, uncover issues, and improve usability before public release. For example:

• Microsoft employees use early versions of Windows and Office internally.

• Twitter staff tested their algorithm changes on internal accounts before rolling them out.

It’s one of the most immediate and honest feedback loops you can create.

Why Dogfooding Works

1. Faster Feedback Loops

Instead of waiting for external beta testers to report bugs, your internal team finds them during daily use. This makes it easier to catch edge cases and usability quirks before your users do.

2. Builds Empathy for Users

Dogfooding forces the product and engineering teams to experience the friction that real users face. It builds empathy — and urgency — to fix things that slow people down.

3. Encourages Quality and Accountability

It’s harder to let subpar features slide when your own team depends on them. There’s a natural incentive to deliver well-tested, user-friendly software.

4. Improves Cross-Functional Alignment

Sales, marketing, and support teams get to understand the product deeply, helping them communicate value more effectively and identify gaps.

When Dogfooding Goes Wrong

Dogfooding isn't a silver bullet. Sometimes it gives you false confidence.

• You're not your user: Your team likely has more technical skill or context than your actual audience. What’s intuitive to you may be baffling to them.

• Internal bias: Team members might overlook bugs or quirks because they’re “used to it.”

• Overfitting to internal use cases: You might optimize features for internal workflows that don’t reflect broader customer needs.

Dogfooding is useful, but it must be balanced with external feedback.

Best Practices for Dogfooding

Here’s how to get the most out of dogfooding

1. Define Clear Use Cases
   Don’t just use it and move on. Set goals. Which workflows should teams test? What metrics or behaviours do you want to observe?

2. Make It Easy to Report Feedback
   Streamline the path from observation to action. Use Slack bots, feedback forms, or tools like Productboard or Linear to gather internal insights.

3. Rotate Fresh Eyes In
   New hires and non-technical staff often catch usability issues that engineers overlook. Rotate testers to get fresh perspectives.

4. Don’t Rely on Dogfooding Alone
   Combine it with external beta testing, UX research, and A/B testing. Dogfooding complements — but doesn’t replace — real-world validation.

5. Celebrate and Act on Discoveries
   Highlight issues found through dogfooding, and close the loop when they’re fixed. This keeps morale high and shows that internal feedback matters.

Dogfooding is one of the most powerful, practical ways to build better software — fast. It creates a culture of ownership, pride, and user-centric thinking. But like any tool, it works best when paired with the humility to recognise that internal users aren’t the final word.

If you build it, use it. Then make it better for everyone else.