Ethiopian Airlines, the national carrier of Ethiopia, is renowned for its world-class service, extensive international network, and exceptional customer care. For travelers in the United States, particularly those residing in or near Washington, D.C., the Ethiopian Airlines Washington Office serves as a vital hub for reservations, ticketing, customer service, and travel inquiries. Below, we present the most comprehensive and updated guide to the Washington Office of Ethiopian Airlines, ensuring that every passenger receives the information they need for a seamless travel experience.

Ethiopian Airlines Washington Office – Location & Address

The Ethiopian Airlines Washington Office is strategically located to serve passengers in the D.C., Maryland, and Virginia (DMV) region. Whether you're planning your trip, modifying your booking, or addressing travel concerns, the office is fully equipped to assist you.

Address:
Ethiopian Airlines
277 South Washington Street, Suite 120, Alexandria, VA 22314, USA

This location is easily accessible by car and public transportation, situated just minutes away from downtown Washington, D.C.

Ethiopian Airlines Washington Office Contact Information

For quick assistance and real-time responses, you can reach out to the Ethiopian Airlines Washington Office via the following methods:

Phone: +1 703 682 0570
Toll-Free (U.S.): +1 800 445 2733
Fax: +1 703 682 0575
Email: info@ethiopianairlines.com

The office staff is professional, multilingual, and trained to provide expert travel solutions and support.

Office Hours

The office operates during convenient hours to accommodate travelers across different time zones:

Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed
Public Holidays: May be subject to modified hours

We recommend calling ahead during peak travel seasons to confirm opening hours.

Ethiopian Airlines Flights from Washington D.C.

Ethiopian Airlines offers direct international flights from Washington Dulles International Airport (IAD) to several major destinations, primarily its central hub in Addis Ababa Bole International Airport (ADD). From there, passengers can connect to numerous destinations across Africa, the Middle East, Asia, and Europe.

Popular Routes from Washington D.C.:

Washington (IAD) → Addis Ababa (ADD)
Washington (IAD) → Nairobi (NBO)
Washington (IAD) → Johannesburg (JNB)
Washington (IAD) → Lagos (LOS)
Washington (IAD) → Accra (ACC)

These flights are operated by the state-of-the-art Boeing 787 Dreamliner, ensuring passengers experience unmatched comfort and efficiency.

Services Offered at Ethiopian Airlines Washington Office

The Washington office provides a comprehensive suite of services to ensure travelers’ needs are met with professionalism and care.

Flight Bookings & Reservations

Assistance with booking new flights, managing existing itineraries, and choosing the best fare options, including promotional offers and business class upgrades.

Ticket Reissues & Refunds

Support with changes to your travel plans, reissuing tickets, and processing eligible refunds as per airline policy.

Visa & Travel Documentation

Guidance on entry requirements, visa information, and documentation needed for international travel from the U.S.

Baggage Policy Assistance

Details on free baggage allowances, excess baggage rates, and assistance with lost or delayed luggage claims.

Frequent Flyer Program – Sheba Miles

Information about Sheba Miles, the airline's loyalty program, including enrollment, miles redemption, and tier upgrades.

Group Bookings & Corporate Travel

Customized services for group travel, business delegations, NGO flights, and academic group itineraries.

Special Assistance Services

Support for passengers requiring medical assistance, wheelchair support, or those traveling with infants, pets, or unaccompanied minors.

Why Visit the Ethiopian Airlines Office in Washington?

While many services are available online, there are key advantages to visiting the Ethiopian Airlines Washington Office in person:

Face-to-Face Consultation: Personalized travel planning and immediate resolution of complex issues.
Real-Time Updates: Instant notifications about flight delays, schedule changes, and travel advisories.
Multilingual Staff: Proficient in English, Amharic, and other languages to cater to diverse communities.
Secure Payments: Safe processing of payments for tickets, upgrades, and other services.

About Ethiopian Airlines

Founded in 1945, Ethiopian Airlines has grown into one of Africa’s largest and most respected airlines. It is a proud member of the Star Alliance, offering passengers global connectivity and premium in-flight services. The airline is known for its safety standards, innovation, and dedication to excellence.

Key Facts:

Fleet Size: Over 130 aircraft
Destinations: 130+ across five continents
Hub: Addis Ababa Bole International Airport (ADD)
Awards: Recognized repeatedly as “Best Airline in Africa”

Baggage Allowance for Flights from Washington

Ethiopian Airlines maintains a generous baggage policy for flights originating from Washington:

Economy Class: 2 pieces, each up to 23 kg (50 lbs)
Business Class (Cloud Nine): 2 pieces, each up to 32 kg (70 lbs)
Carry-On: 1 piece up to 7 kg + a personal item

For additional bags or overweight luggage, applicable fees will apply. Always verify your allowance during check-in or with the Washington office.

Online Check-In & Mobile Services

While the Washington Office is available for walk-in assistance, passengers are also encouraged to use Ethiopian Airlines’ user-friendly mobile app and online platform:

Check-in from 36 hours to 2 hours before departure
Select seats and add extra baggage
Access boarding passes via mobile

Digital solutions are integrated with the office’s systems, ensuring seamless coordination.

Customer Support & Feedback

The Ethiopian Airlines Washington Office is committed to exemplary customer care. If you encounter any issues or wish to provide feedback, you can reach the Customer Relations Department through the office or online.

Customer Support Website: www.ethiopianairlines.com

Passengers are encouraged to report service experiences, lost items, or inquiries for prompt resolution.

Travel Advisory & COVID-19 Guidelines

The Washington Office regularly updates travelers with the latest information regarding:

Health & vaccination requirements
COVID-19 test rules by destination
Transit and entry regulations

It’s essential to verify all documentation and health protocols before departure. The staff can assist with navigating these evolving requirements.

Connect With Ethiopian Airlines Washington Office

Stay updated with the latest offers, travel news, and route expansions by following Ethiopian Airlines on social media or subscribing to newsletters.

Facebook: @ethiopianairlines
Twitter: @flyethiopian
Instagram: @fly.ethiopian

For in-depth inquiries, nothing beats a direct call or visit to the Washington Office.

Explore Africa with Support from the Ethiopian Airlines Washington Office