UNTIL 12 June, 2025

Job Details

Client: NATO

Location: Mons, Belgium

Position Type: B2B Freelancer

On-Prem/Remote: On-Premises

Security Clearance: Mandatory

Work Description

Support NATO operations through specialized expertise in your field. Collaborate with international teams to implement solutions that enhance organizational capabilities. Document processes and procedures to ensure knowledge transfer and operational continuity. Adapt to changing requirements and priorities in a dynamic international environment.

Minimum profile required

EXPERIENCE AND EDUCATION:

• Higher vocational training in a relevant discipline with 2 years postrelated experience. Or a secondary educational qualification with 4 years post-related experience

• Experience recognizing key user experience principles including usability, accessibility, and journey mapping

• Experience collecting and analysing qualitative and quantitative user feedback related to IT support (compliments, complaints, user journey drop-off points)

• Experience interpreting simple user feedback (e.g., survey results, comments)

• Experience designing and facilitating feedback loops with end users (e.g., surveys, interviews, focus groups) to identify UX priorities aligned with operational goals

• Experience interpreting analytics and behaviour tracking data to make design or workflow recommendations

• Experience advising on service portal design and enhancements with a focus on intuitive interaction and improved self-service success rates

• Familiar with common IT service tools (e.g., ITSM platforms like BMC)se contact us with your resume and a brief introduction before 12 June, 2025.