How to Choose the Right ISO 27701 Consultant

​With the rising importance of data privacy and compliance with global regulations like GDPR, ISO/IEC 27701 has become a key standard for organizations seeking to enhance their Privacy Information Management System (PIMS). However, the certification journey can be complex, which is why selecting the right ISO 27701 consultant is crucial. Here’s how you can choose the best consultant for your business needs:
1. Look for Relevant Experience and Credentials
When selecting an ISO 27701 consultant, prioritize professionals or consultancy firms with a proven track record in privacy management and ISO standards. Check if they have prior experience with ISO 27001 as well, since ISO 27701 is an extension of the Information Security Management System (ISMS). Certifications such as CIPP/E, CIPM, or experience in implementing privacy frameworks like GDPR or CCPA also demonstrate deep privacy expertise.
2. Check Their Methodology
Every consultant has their own approach. A reliable consultant should provide a clear roadmap that includes initial gap analysis, risk assessments, data mapping, documentation support, implementation guidance, internal audits, and readiness for the final certification audit. Ask for a detailed implementation plan tailored to your organization’s size, data processing activities, and existing systems.
3. Ensure Knowledge of Local and International Laws
ISO 27701 requires alignment with applicable privacy regulations. Therefore, your consultant must be well-versed not only in ISO standards but also in relevant local and international data protection laws. This ensures the implementation is both globally compliant and locally appropriate.
4. Evaluate Communication and Support Capabilities
The best consultants are those who communicate clearly and offer end-to-end support. Look for professionals who take the time to understand your organization, answer queries promptly, and offer training to your internal team. Ongoing support after certification is also essential for managing surveillance audits or changes in privacy regulations.
5. Request Case Studies or References
Before finalizing the consultant, ask for client references or case studies. Testimonials and success stories offer insight into how effectively they’ve helped other organizations achieve ISO 27701 compliance. You can also check their online reviews, certifications, or partnerships with accredited certification bodies.
6. Cost and Value Proposition
While cost is an important factor, don’t make it the only deciding one. Compare quotes from multiple consultants, but also weigh in the scope of services provided, level of involvement, and long-term benefits. A slightly higher investment in a seasoned consultant can prevent costly compliance issues down the line.
7. Customization and Flexibility
Choose a consultant who offers customized solutions based on your industry, data types, and risk profile. Avoid one-size-fits-all approaches. A flexible consultant can adjust their strategy if your business operations or regulatory environment changes.
Final Thoughts
Choosing the right ISO 27701 certification consultant is a strategic decision that directly impacts your organization’s data privacy posture. Focus on expertise, transparency, communication, and proven success. The right partner will not only help you achieve certification but also foster a culture of continuous privacy improvement across your organization.