“When we miss the opportunity to intervene early, we risk compounding years of trauma not just for the individual, but for their family.”
That powerful line comes from the Substance Abuse and Mental Health Services Administration’s (SAMHSA) most recent 2025 report, which highlights the stark need for earlier, more family-centered intervention models. According to the study, nearly 60% of individuals struggling with addiction had at least one family member who felt helpless or unequipped to help them a signal that intervention services need to go beyond the individual and focus on relational healing.

And that’s exactly where Crosswell Interventions, based in Austin, Texas, steps in.

A Family-First Approach to a Personal Crisis

At its heart, Crosswell Interventions was founded on one guiding belief: addiction doesn’t happen in isolation, and neither should recovery. Led by a team of seasoned interventionists and clinicians, the company offers a blend of compassionate, structured services tailored to meet families at one of the most critical junctures of their lives.

“Addiction impacts everyone in the household. We’re not just there for the person struggling we’re there for the mom, the sibling, the spouse who’s been silently suffering too,” says Founder and Lead Interventionist, Will Crosswell, LCSW, LCDC. “We help families find a way forward, together.”

Crosswell doesn’t just host one-off interventions. Their team provides comprehensive support, offering mental health coaching, recovery coaching, and clinical interventions to guide families through every stage of the journey. From that first heart-wrenching phone call to treatment placement and post-rehab support, Crosswell walks alongside families long after other services might step away.

More Than Just an Intervention It’s a Lifeline

Where many traditional models focus solely on the moment of intervention, Crosswell emphasizes continuity of care and emotional preparedness. Their process includes pre-intervention family coaching, clinically informed intervention planning, and long-term recovery consulting.

“We get calls from people who feel like they’re living in chaos. They don’t know how to set boundaries or even talk to their loved one anymore. Our job is to give them a roadmap and hope.”

This comprehensive approach is what makes Crosswell a standout in the field. In fact, clients frequently report significant decreases in family stress and improved treatment outcomes when they’ve gone through Crosswell’s structured process.

And they don’t shy away from the tough cases. From fentanyl addiction to co-occurring mental health crises, the Crosswell team is trained to handle complex, high-stakes situations with calm and clarity.

Austin Roots, National Reach

Though headquartered in Austin, Crosswell Interventions serves families across the country, offering both in-person and virtual services. This flexibility has been crucial, especially in the wake of the growing opioid crisis and the increased isolation of post-pandemic life.

“What’s unique about Crosswell,” says a recent client, “is that they made me feel like I wasn’t just hiring a service I was gaining a partner. They cared about my son as much as I did.”

Meeting a National Need with Local Heart

As SAMHSA’s 2025 report confirms, families are often the missing piece in the recovery conversation. The ripple effect of untreated addiction devastates not just lives but generations. But companies like Crosswell Interventions are proving that with the right approach, intervention can be a beginning not an end.

In a field that too often leans clinical and impersonal, Crosswell brings back something desperately needed: humanity. By centering the family, extending their care beyond the initial crisis, and building trust every step of the way, Crosswell Interventions is changing the way we think about recovery and helping countless families reclaim their future.

Learn more about their approach or reach out for support at https://crosswellinterventions.com