When it comes to efficient, affordable, and customer-friendly air travel, Southwest Airlines remains a top choice for domestic travel in the United States. If you're traveling to or from Jackson, Mississippi, the Southwest Airlines Jackson Office offers dedicated support, reservations, and travel services to make your journey smooth and stress-free. Below, we cover everything you need to know about the Southwest Airlines Jackson Office including location details, contact information, services offered, baggage support, and more.

Southwest Airlines Jackson Office Location Details

The Southwest Airlines Jackson Office is strategically located to provide access to passengers traveling through Jackson-Medgar Wiley Evers International Airport (JAN).

Office Address:
Southwest Airlines
Jackson-Medgar Wiley Evers International Airport (JAN)
100 International Drive, Jackson, MS 39208, USA

Office Hours:
Monday – Sunday: 4:00 AM – 9:00 PM (subject to flight schedules and airport operational hours)

Contact Information for Southwest Jackson Office

For general inquiries, ticket reservations, or to seek assistance regarding existing bookings, you can reach the Southwest Airlines Jackson Office through the following channels:

Phone Number:
+1 (800) 435-9792 (General Customer Service – 24/7)

Airport Baggage Service Office:
+1 (601) 939-5631

Email:
✉️ You can submit email queries via the Southwest Airlines Contact Us page on their official website: www.southwest.com

Services Offered at Southwest Airlines Jackson Office

The Southwest Jackson Office caters to a wide array of traveler needs. Below are the core services provided by the office to ensure convenience and satisfaction for all passengers:

Flight Reservations & Ticketing

Book one-way, round-trip, or multi-city flights.
Get assistance with group travel reservations.
Modify or cancel existing bookings.
Redeem Rapid Rewards® points.

Check-in & Boarding Assistance

Check-in help for online and airport processes.
Boarding group queries and upgrade eligibility.
Special boarding arrangements for seniors and travelers with disabilities.

Baggage Services

Assistance with checked and carry-on baggage.
Lost and found support for misplaced items.
Delayed or damaged baggage claim processing.

Travel Documentation & ID Verification

Help with ID requirements for domestic travel.
Guidance on real ID and travel policy updates.
Information on travel restrictions or required documentation.

Special Travel Requests

Wheelchair and mobility assistance.
Traveling with pets or service animals.
Minor traveling alone policies and procedures.

Baggage Policy and Claims at Jackson Airport

At the Southwest Airlines Jackson Office, the team ensures your baggage concerns are handled swiftly. Here's what passengers need to know:

Carry-on Baggage:

One carry-on bag (10 x 16 x 24 inches max).
One personal item (small backpack, purse, etc.).

Checked Baggage:

First two checked bags fly free (maximum 50 lbs and 62 inches in size).
Overweight (51–100 lbs) or oversized bags (63–80 inches) will incur additional charges.

Baggage Claim Support:

If your luggage is delayed, missing, or damaged upon arrival at JAN Airport, you should report it within 4 hours to the baggage claim office.

Southwest Baggage Claim at JAN: +1 (601) 939-5631
You may also file baggage claims online at Southwest.com/baginfo

Check-in Times and Boarding Process at Jackson Airport

Passengers departing from Jackson should adhere to Southwest’s check-in timelines for a smooth boarding experience.

Online check-in: Opens 24 hours before flight departure.
Airport counter check-in: Opens 2 hours prior to departure.
Boarding begins: ~30 minutes before departure.
Gates close: 10 minutes prior to scheduled departure.

Make sure you arrive at least 90 minutes early for domestic flights and 2 hours early if traveling with checked baggage or requiring special services.

Southwest Rapid Rewards® & Travel Benefits

Frequent flyers passing through Jackson Airport can enroll in the Rapid Rewards® loyalty program, which offers:

Free flights based on points accumulation.
No blackout dates on reward travel.
Tier-based benefits like priority boarding and same-day standby.

If you're a business traveler, Southwest Business Select® also provides enhanced services including free premium drink coupons, priority security lanes, and early boarding privileges.

Traveling with Children, Seniors, or Pets

The Jackson Southwest Office supports travelers needing special assistance:

Unaccompanied minors: Services available for kids aged 5–11 flying alone.
Traveling with infants: Lap child under 2 years can fly free with age-proof.
Senior passengers: Assistance with boarding and terminal mobility.
Pet Travel: Only small vaccinated domestic cats or dogs allowed in cabin with fee.

Airport Transportation & Parking at Jackson Airport (JAN)

The Southwest Office in Jackson is easily accessible via various ground transportation options:

Car Rentals: On-site counters for Hertz, Enterprise, Avis, and Budget.
Ride Shares: Uber and Lyft pickups available at designated areas.
Airport Parking: Short-term and long-term parking lots available with shuttle service.

Why Visit the Jackson Office in Person?

While Southwest offers many digital tools, visiting the Jackson office or airport desk is ideal if you:

Need urgent rebooking after a canceled flight.
Require printed travel documents.
Have complex travel queries or group travel needs.
Are traveling with medical or accessibility concerns.

The team at the Southwest Airlines Jackson Office prides itself on hospitality, efficiency, and hands-on assistance to make your journey seamless.

Customer Support and Feedback

Southwest Airlines is known for customer-first policies, and the Jackson office is no exception. You can provide feedback or request further assistance via:

Feedback Form: Southwest Customer Feedback
Social Media: Reach out on X (formerly Twitter) at @SouthwestAir
Customer Relations Hotline: +1 (855) 234-4654

Conclusion: Reliable Service at Southwest Airlines Jackson Office

The Southwest Airlines Office in Jackson, MS is a vital hub for passenger services, offering comprehensive support across all travel needs. Whether you're flying for business, family, or leisure, the office is equipped to handle bookings, changes, baggage queries, and more with prompt professionalism. With its convenient airport location, trained customer agents, and dedicated support, your travel experience through Jackson becomes hassle-free and enjoyable.

Explore Travel Assistance at the Southwest Airlines Jackson Office