Kirsten Poon Lists 5 AI Trends Changing the Way Edmonton Works

Artificial intelligence is no longer limited to research labs or big tech firms. Today, it is part of everyday work in cities like Edmonton, supporting real tasks and improving how teams handle daily challenges. Kirsten Poon is an AI analyst based in Edmonton who helps businesses solve problems by creating practical tools that fit real work needs.

She shares five clear trends that show how AI is changing the way people and businesses in the city work.

1. AI for Better Decision Support

More Edmonton-based companies are using AI tools to help with decision-making. Instead of replacing people, these systems give support by analyzing data and pointing out patterns that may not be easy to see manually. For example, local service businesses are using AI to understand customer preferences based on past behavior. This helps them decide when to offer services, how to price them, and what to promote.

Kirsten Poon explains that these tools are being used not only by large teams but also by small business owners who need help sorting through data quickly. By using simple dashboards powered by AI, managers can get summaries, predictions, and suggestions without digging through reports for hours.

2. Smarter Scheduling and Planning

AI is helping many organizations in Edmonton manage time more effectively. From delivery services to construction crews, teams are using AI to create schedules that work better for both staff and customers. These systems learn from past data like delays, traffic, or employee availability to make better future plans.

This kind of planning reduces last-minute changes and helps teams stay organized. Whether it’s delivery routes, job assignments, or shift planning, AI makes the process quicker and less stressful for everyone involved.

3. AI Chatbots for Customer Service

Customer service teams across Edmonton are turning to AI-powered chatbots to answer common questions and respond to routine requests. These bots can handle simple tasks like booking appointments, tracking deliveries, or offering product information. They are especially helpful after business hours, giving customers a way to get help without waiting for human support.

She points out that many Edmonton businesses are choosing tools that are easy to set up and don’t need a tech expert to manage. Chatbots have become more user-friendly, and many companies now use them on websites, apps, and even social media.

4. Machine Learning in Quality Checks

In areas like manufacturing and food production, AI is being used to check the quality of products. Systems with cameras and sensors are trained to spot defects or errors that might be missed by human eyes. These tools are not limited to big factories, small businesses in Edmonton are now starting to use similar systems on a smaller scale.

For example, a local food packager added a machine learning tool to check for labeling issues before products go out. This reduced waste and improved customer satisfaction. Kirsten Poon explains that more businesses are choosing this approach because it works quietly in the background and saves time on manual checks.

5. Training and Skill Support

As AI becomes more common, Many employers are using it to support training and learning in the workplace. This includes digital training tools that adjust to each employee’s pace, helping them learn new skills based on their progress and needs. Some systems can even suggest short lessons during the workday to help team members stay updated.

In Edmonton’s healthcare and industrial sectors, AI-based training is helping workers stay confident and ready to take on new roles or tools. For example, some systems provide virtual guides or reminders to support workers during complex tasks. According to Kirsten Poon, this kind of support helps people feel more prepared while reducing the need for repeated in-person training sessions.

These five trends show that AI is already part of many work routines across Edmonton. From small businesses to larger operations, the focus is on using tools that support daily tasks without adding confusion.

As AI continues to grow, these trends are likely to shape how Edmonton works for years to come quietly improving tasks, helping people make better decisions, and making work feel more manageable for teams in every field.