What To Do During a Power Outage?

Power outages can happen without warning, whether due to wild weather, equipment failure, or local maintenance. We know how frustrating and even a little scary it can be when the lights suddenly go out, especially if it lasts longer than expected. While most blackouts are resolved quickly, knowing how to keep yourself, your home, and your loved ones safe is important.

Here’s a quick summary of the key steps to take if the power goes out:

1. Check if it’s just your house or the whole street.
2. Look at your switchboard as your safety switch might have been tripped.
3. Turn off appliances to avoid damage.
4. Call your electricity distributor (not your energy retailer) or the emergency number on your energy bill.
5. Prepare for a night without power. Stay warm, stay safe.
   Let’s explore each step in more detail.

1. What to Do If You’ve Lost Power

First, you should figure out if the outage affects your home or your entire neighbourhood.
• Step 1: Check outside. Look at street lights and your neighbour’s house. The issue could be specific to your property if their lights are still on.
• Step 2: Check your switchboard. Open your electrical switchboard and see if the safety switch has been tripped. This can happen if there’s a fault in one of your appliances or circuits. Flip it back on and see if power returns. If it keeps tripping, leave it off and get a licensed electrician.
• Step 3: Turn off appliances. Switch off sensitive appliances like computers, TVs, and air conditioners. This prevents a sudden surge when the power returns, which could damage them.
• Step 4: Never attempt DIY fixes. Don’t try to connect a portable generator to your home’s electrical system. And never use a generator indoors. It can cause dangerous carbon monoxide buildup.

2. Who Should I Contact About a Power Outage?

If you’ve confirmed that the issue is not within your home, it’s time to report it.
• Find your distributor’s number. This is not your energy retailer (the company that sends your bill) but your electricity distributor. The one responsible for the poles and wires in your area. You can find your energy distributor number here.
• Or check your bill. Look for the Faults and Emergencies section on your electricity bill. There should be a number listed. Call it to report the issue or check for updates.
Tip: Some distributors also have outage maps on their websites to show if there’s a known fault in your area.

Read more details here: What To Do During a Power Outage? | Sumo - Electricity & Gas