When planning international travel with Air France, passengers in Boston have a dedicated support hub available: the Air France Boston Office. This office provides a range of services, from booking and rebooking tickets to special assistance, baggage handling, and visa-related inquiries. In this detailed guide, we explore everything you need to know about the Air France Office in Boston, ensuring a seamless travel experience.

Air France Boston Office Location and Contact Details

For those who prefer in-person assistance or direct communication, the Air France Boston Office is easily accessible. Below are the essential contact details:

Office Address:
Air France – Boston Office
Terminal E, Logan International Airport
Boston, MA 02128, United States
Working Hours:
Monday to Sunday – 24 hours (Airport Office)
City Office timings may vary; it is advised to call before visiting.
Phone Number:
+1 (800) 237-2747 (Air France 24/7 Customer Service USA)
Email Support:
You can use the contact form available on the official Air France website for email inquiries.

Services Offered by the Air France Office in Boston

The Air France Boston Office is equipped to assist passengers with a wide range of services. These include:

Flight Booking and Reservations

Our agents can help with:

Booking international and domestic flights
Providing best fare options and promotional offers
Upgrades to Business or La Première cabins
Group bookings and corporate travel solutions

Ticket Cancellations and Modifications

Need to cancel or change your booking?

Cancel flights and request refunds
Modify travel dates, destinations, or passenger information
Rebook flights in case of missed or delayed connections
Process fare differences and applicable fees efficiently

Baggage Services

Get expert assistance on:

Checked and carry-on baggage allowances
Reporting lost or delayed luggage
Excess baggage payments
Special baggage (sports equipment, musical instruments, etc.)

Special Assistance Services

Air France is committed to accessible air travel. At the Boston office, we help arrange:

Wheelchair services
Assistance for elderly passengers
Traveling with medical conditions
Pregnant passenger support policies

Unaccompanied Minor (UMNR) Handling

Our Boston representatives ensure a safe journey for minors traveling alone:

Booking UMNR service
Pre-boarding arrangements
Escort throughout the airport
Assistance at arrival and handover to guardians

Check-In Services at Logan International Airport – Terminal E

Passengers flying from Boston Logan International Airport with Air France can check in at Terminal E. Here's what to know:

Check-in counters open: 3 hours before international departure
Documents required: Valid passport, visa (if applicable), ticket confirmation
Baggage drop: Same area as check-in
Self-service kiosks: Available for faster check-in
Priority check-in: Available for Business Class, Flying Blue Elite, and SkyTeam Elite members

Upgrade Options and Loyalty Programs

Cabin Upgrade Options

Passengers can inquire about upgrading to:

Premium Economy – Additional legroom, wider seats, and enhanced meals
Business Class – Lie-flat seats, gourmet dining, and lounge access
La Première – Air France’s ultra-luxury suite class on select long-haul routes

Upgrades can be made via:

Office representatives
Official website or mobile app
At the airport counter (subject to availability)

Flying Blue Loyalty Program

The Boston Office can guide you through:

Enrolling in the Flying Blue program
Redeeming miles for free tickets, upgrades, and lounge access
Tracking tier status and benefits
Managing your Flying Blue account

Online Services Support

Even though most services are available online, our Boston team provides support for:

Website technical issues
Mobile app assistance
Digital boarding passes
Payment processing problems
Refund status updates

Visa and Travel Document Assistance

We offer guidance regarding:

Visa requirements for Schengen and non-Schengen countries
Entry restrictions, COVID-19 protocols, and vaccination documentation
Travel insurance options
Transit visas and layover policies

Multilingual Support and Cultural Sensitivity

The Air France Boston Office employs staff proficient in English, French, and other global languages to assist international travelers with cultural sensitivity and precision.

Why Visit the Air France Boston Office?

Choosing to visit the Air France Office in Boston ensures:

Personalized face-to-face support
Instant resolution to booking or travel issues
Accurate and up-to-date travel advisories
Faster handling of complex situations such as medical emergencies or group changes

Tips for Travelers Flying with Air France from Boston

Arrive Early: At least 3 hours before your international flight
Download the App: Manage your bookings and receive real-time alerts
Pack Smart: Review baggage rules and avoid last-minute surprises
Join Flying Blue: Earn miles on every flight and benefit from member-exclusive deals
Visit the Lounge: Premium passengers can relax at the Air France-KLM Lounge at Terminal E

Nearby Facilities at Boston Logan Airport

While at the airport, passengers flying with Air France can enjoy:

Duty-Free shopping
Currency exchange counters
Premium lounges
Restaurants and cafes
Free Wi-Fi access throughout the terminal

How to Reach the Air France Office in Boston Quickly

Use ride-sharing apps or public transit (Silver Line SL1) to reach Logan Airport conveniently. The Air France check-in and service desk is located in Terminal E, near international departures.

Frequently Asked Questions (FAQs)

Can I book a flight at the Air France Boston Office?

Yes, you can book, modify, or cancel flights directly at the office.

Is the Air France Boston Office open 24/7?

The airport office operates 24/7, while city offices have limited working hours.

Can I get help with a lost bag at this office?

Yes, our staff will help you file a baggage claim and track your luggage.

Do I need an appointment to visit the office?

No, walk-ins are welcome, but calling ahead during busy seasons is advised.

Explore International Destinations via the Air France Boston Office