Your Roadmap to Microsoft Certifications for a Successful IT Support Career.
Toritseju BoyoIf you're building a career in IT Support, getting certified by Microsoft is one of the most valuable steps you can take.
Microsoft certifications not only improve your skills, they also validate them globally. Whether you're managing devices, supporting users, maintaining networks, or planning to move into cloud and security, there's a certification tailored to your path.
This roadmap will guide you through the key certifications to pursue, what each one covers, and how they fit into your IT Support journey.
1. START WITH FUNDAMENTALS (Beginner Level)
These certifications are ideal if you're just getting started in tech or want to build a foundation in cloud, Microsoft 365, and security.
AZ-900: Azure Fundamentals ✔️ MS-900: Microsoft 365 Fundamentals ✔️ SC-900: Security, Compliance & Identity Fundamentals
2. CORE CERTIFICATIONS (Support-Level)
These are practical, job-focused certifications for anyone actively working or seeking roles in IT Support.
MD-102: Endpoint Administrator – Windows, device management, troubleshooting ✔️ MS-102: Microsoft 365 Administrator – Manage Teams, Exchange, SharePoint, OneDrive ✔️ AZ-104: Azure Administrator – Virtual machines, storage, networking, identity
3. ADVANCED SPECIALIZATION (Optional but Powerful)
If you want to grow into more specialized roles or eventually pivot into cybersecurity, consider these:
✔️ SC-300: Identity & Access Admin ✔️ AZ-500: Azure Security Engineer
Perfect for those interested in IT security and cloud access control.
Study free on Microsoft Learn 🔗 https://learn.microsoft.com/en-us/training/
Practice Tests:
Pro Tip: Join Microsoft Virtual Training Days to get free exam vouchers.
Why This Matters for Your Career
Getting certified boosts:
Your confidence to take on more technical roles
Your employability for local and international opportunities
Your earning potential, especially in cloud and security support roles
You don’t need to be a developer to thrive in tech. With these certifications, you’ll gain real skills that are in demand — and that power the systems developers rely on.
Ready to Grow?
If you’re looking for tips, mentorship, and access to job updates focused specifically on IT Support, join our free community at TorestTech Hub.
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Written by
Toritseju Boyo
Toritseju Boyo
I am a technical support professional and systems strategist passionate about digital infrastructure, scalable support systems, and emerging market tech enablement. I support growing teams and organizations by making sure their tech actually works, when and where it matters most. I am the Founder of TorestTech, An innovative platform focused on teaching, mentoring, and solving real-world IT Support (hardware + software) issues.