Southwest Airlines, a leader in affordable domestic air travel, maintains a significant presence in Jackson, Mississippi. The Southwest Airlines Jackson Office serves as an essential support hub for passengers traveling through the city’s primary air gateway Jackson-Medgar Wiley Evers International Airport (JAN). Known for its low fares, two free checked bags policy, and flexible ticketing, Southwest ensures a convenient and passenger-friendly experience. The Jackson office is committed to upholding these standards by offering efficient assistance with bookings, flight changes, baggage concerns, and more.

Southwest Airlines Jackson Office – Address and Location

Southwest Airlines operates out of the Jackson-Medgar Wiley Evers International Airport (JAN), which is located a short drive from the city center.

Airport Office Address:

Southwest Airlines
Jackson-Medgar Wiley Evers International Airport (JAN)
100 International Drive, Jackson, MS 39208, United States
Terminal: Main Terminal – Southwest Airlines Check-in & Ticketing Area

This office provides in-terminal support for all travelers flying with Southwest Airlines from Jackson.

Southwest Airlines Jackson Office Contact Details

To assist travelers with reservations, inquiries, and special travel needs, Southwest Airlines offers a variety of contact options:

Southwest Airlines Customer Service (U.S.): +1 800-435-9792
Airport Information (JAN): +1 601-939-5631
Baggage Service Office: +1 888-202-1024
TTY for Hearing Impaired: +1 800-533-1305
Official Website: www.southwest.com

Working Hours – Southwest Airlines Jackson Office

The office operates in accordance with the flight schedule at Jackson Airport, typically opening several hours prior to the first departure of the day.

Days of Operation: 7 Days a Week (including holidays)
Ticket Counter Hours:
Opens 2 hours before the first scheduled departure and closes 30 minutes after the final flight departs

Services Offered by Southwest Airlines Jackson Office

The Jackson office offers a complete range of services tailored to enhance every passenger’s travel experience. Whether you booked online, through an agent, or at the counter, you’ll find the support you need here.

Flight Booking and Ticketing Services

Booking new flights to domestic and select international destinations
Applying promo codes or Rapid Rewards points
Fare class explanations and low fare calendar assistance
Ticket upgrades (if available) and optional service additions

Flight Changes and Cancellations

Modify flight dates, times, or destinations
Cancel flights and receive travel credits
Rebooking support due to schedule changes
Flexible fare change policies explained in detail

Check-In and Boarding Pass Assistance

Help with online and in-person check-in
Printing boarding passes
Early Bird Check-In and upgrade options
TSA Pre Check eligibility guidance

Baggage Support

Reporting lost, delayed, or damaged baggage
Purchasing additional or oversized luggage allowance
Retrieving and updating baggage claim information
Guidelines for items like strollers, musical instruments, and mobility aids

Rapid Rewards Program Assistance

Southwest’s Jackson office provides support for Rapid Rewards, Southwest's frequent flyer program:

Enrolling in the program
Adding missing points
Booking flights with Rapid Rewards points
Tier upgrade assistance (A-List, Companion Pass)

Special Travel Services

Wheelchair and mobility support
Unaccompanied minor travel services
Priority boarding for customers with disabilities
Guidelines for traveling with pets or service animals

Southwest Airlines Terminal Information at Jackson Airport

All Southwest Airlines operations at Jackson-Medgar Wiley Evers International Airport are handled from the Main Terminal.

Key Details:

Check-In Counters: Southwest Airlines ticket counters are located at the front entrance of the terminal
Security Checkpoint: Operated by TSA – allow extra time during peak hours
Departure Gates: Typically serviced through Gates A and B (subject to flight schedule)
Baggage Claim: Located on the lower level of the terminal

How to Reach the Southwest Airlines Jackson Office

By Car or Taxi:

Accessible via Interstate 20 and US Route 49
Follow signs for Jackson-Evers International Airport
Parking is available in Short-Term and Long-Term lots directly across from the terminal

By Public Transit:

JTRAN Bus Service: Limited routes available from central Jackson
Rideshare Options: Uber and Lyft are authorized to pick up and drop off at the terminal

Nearby Hotels and Accommodations

Several hotels are located within a short distance of the airport for travelers requiring overnight stays or early departures:

Holiday Inn Express & Suites Jackson Airport – Free airport shuttle
Hilton Garden Inn Jackson/Flowood Comfortable business hotel near JAN
Comfort Inn & Suites Airport – Affordable and convenient
Fairfield Inn & Suites Jackson Airport – Ideal for business or family travel

Why Visit the Southwest Airlines Jackson Office?

While Southwest Airlines offers a full-featured website and mobile app, visiting the Jackson office allows for more personalized support:

Face-to-face assistance for complex issues
Immediate booking corrections and flight changes
Personalized travel solutions, especially for seniors or families
Local travel tips and airport navigation help
Real-time communication for flight delays or emergencies

The Southwest team in Jackson is known for their friendly service, efficiency, and passenger-first approach.

Helpful Tips for Southwest Flyers at Jackson Airport

Arrive at least 90 minutes early for domestic flights
Print your boarding pass or check in via the mobile app
Know Southwest’s open seating policy – boarding position matters
Tag your bags clearly and confirm your name and destination
Download the Southwest app for flight updates and boarding alerts

Conclusion

The Southwest Airlines Jackson Office provides dependable and comprehensive services for travelers flying in and out of Mississippi. Whether you need to modify your ticket, handle baggage concerns, or simply ask questions about your Rapid Rewards account, the Jackson team is ready to deliver exceptional support at every step of your journey.

For budget-conscious, flexible, and friendly air travel, Southwest Airlines continues to be a top choice among American flyers.

Traveler’s Guide to Visiting the Southwest Airlines Jackson Office