Amazon Operational Strategy & People Analytics Externship Experience

WEEK-1 | 24-07-25

Hey everyone! Yesterday marked my first full day on this Amazon externship through Extern, and wow - what a day it was. Let me share what I learned and the exciting challenge I've been given.

Understanding Amazon FC’s Challenges

Yesterday, I got my first real look at what Amazon Fulfillment Center is dealing with. It's not just about selling products online - there are some serious problems they need to solve, and that's where I come in as a business analyst.

I was introduced to Prezi, which is this amazing presentation tool with really cool animations. It's going to help me present my findings in a way that actually engages people instead of boring them with plain slides.

More Complex Than You Think

I watched fascinating video showing how Amazon handles orders from the moment you click "buy" on Amazon.com until it reaches your doorstep.

Here's what blew my mind:

• It looks simple on the surface, but there's so much happening behind the scenes

• A few years ago, when Amazon got an order, workers in the Fulfillment Center had to walk around and find each product on the shelves

• Now? The shelves come to them! They use robotic movable racks that bring the products directly to the employees

• This saves tons of time and makes the whole process much more efficient

People Are Leaving

Despite all these advanced features and technology, Amazon faces a serious issue: employee turnover.

Here's the situation:

• Many new employees are leaving the company

• Most quit before they even complete three months

• This is costing Amazon a lot of money in hiring and training new people over and over again

Find Out Why

As a business analyst (or as I like to call it, a data investigator), my job is to figure out why this is happening. I'll be working with real employee feedback data from people who work in Amazon's Fulfillment Centers.

The main problems I need to solve:

• High turnover - too many people quitting

• Employee burnout - people getting exhausted and stressed

• Lack of clarity - employees not understanding their roles or expectations

Continues…