Top Platforms Offering Free Online Vet Advice in India (2025 Edition)

The digital pet-care ecosystem has expanded rapidly across India, closing geographical gaps and lowering costs for guardians of companion and community animals Below is an in-depth guide to the most reliable sources of no-cost veterinary advice available in 2025, ranging from round-the-clock government helplines to privately run tele-consultation portals and NGO hotlines.

online pet doctor consultation (free)

MyFurries “Ask-A-Vet”

Launched during the pandemic, MyFurries runs an asynchronous, text-and-image based Q&A board staffed by licensed veterinarians. Users post a query (with photos or videos) and receive a written prescription or care plan within hours, all archived in a personal dashboard for future reference. The service remains free while the product is in open-beta, and real-time chat/video add-ons are promised later this year.

Jaldee Vets (#StrayLivesMatter Initiative)

Originally a paid video-consult app, Jaldee Vets introduced an outreach programme in 2023 that waives consultation fees for street-animal cases after a quick eligibility check. Guardians of pets can still book 15-minute video, audio or chat calls, but stray caregivers qualify for a zero-cost tier—an offer highlighted on both Android and iOS app pages.

Zigly Free E-Consult (Limited-Period Campaign)

Gurugram-based omni-channel pet-care brand Zigly periodically opens a nationwide, coupon-less free-consultation window—most recently during the early-2024 COVID-19 surge—to “ensure equal access” in semi-urban and rural districts. Slots are filled via the Zigly website; users upload basic case details and receive a video call link from an in-house veterinarian.

Vets and Care Free Online Vet Consult (Limited-Time Campaign)

India’s trusted pet health platform Vets and Care has launched a limited-period Free Online Vet Consultation drive, aimed at supporting pet parents in tier-2 and tier-3 cities with easy, expert-led veterinary care at no cost.

Helpline Numbers & Government Initiatives

National 1962 Animal Health Line (Odisha Model)

The Directorate of Animal Husbandry & Veterinary Services, Odisha, operates the toll-free 1962 line, now integrated into the Centre’s upcoming National Digital Livestock Mission pilot. Callers are triaged to district vets for tele-advice or routed to ambulatory squads for onsite emergencies.

Delhi’s 24×7 Animal Care Hotline

The NCT of Delhi maintains a capital-wide, round-the-clock veterinary helpline at 011-23967555, supplemented by hospital-specific lines such as Tis Hazari (011-23890485) for night-time triage and ambulance dispatch.

Animal Welfare Board of India (AWBI) & PETA India

• AWBI offers cruelty-reporting guidance and can connect complainants to district SPCA vets (0129-2555700).

• PETA India runs a 24-hour emergency line for animals in “immediate physical danger” at 98201-22602. While primarily for welfare cases, first-aid instructions are often provided over the phone.

NGO & Shelter-Backed Advice

Comparative Snapshot of Key Free E-Vet Platforms (2025)

How to Choose the Right Service

Match Urgency to Platform

• Life-threatening emergencies (trauma, seizures): Prioritize 24×7 helplines (1962, 011-23967555) or rush to the nearest veterinary hospital.

• Minor ailments & behavioral queries: Post on MyFurries or book a Jaldee Vets slot; both issue e-prescriptions that can be filled at local pharmacies.

Verify Qualifications

Look for platforms that explicitly cite VCI-registered practitioners MyFurries publishes vet bios and registration numbers, while Jaldee’s mobile apps list individual credentials before booking.

Understand Telemedicine Limits

Current Indian guidelines do not allow vets to issue fit-to-travel, export or euthanasia certificates via tele-consultation a point underscored in the NITI Aayog telemedicine framework draft. Physical exams remain mandatory in such cases.

Future Outlook

NITI Aayog’s prototype portal “NITIVeT” aims to link district veterinarians with farmers and pet guardians through a unified, multilingual interface, potentially mainstreaming free first-line advice nationwide by 2026. With only one vet per 5,000 pets in urban India, scalable tele-health is set to shift from stop-gap relief to core infrastructure.

All hotline numbers were re-verified in July 2025.