As one of North America’s largest international airlines, Air Canada serves millions of passengers across the globe. For those located in Turkey or traveling through Istanbul, the Air Canada Istanbul Office offers a convenient and efficient hub for all travel-related assistance, including reservations, baggage, special services, and general inquiries. Whether you're flying to Toronto, Vancouver, Montreal, or beyond, this local office ensures travelers have access to comprehensive support.

Air Canada Istanbul Office Address

Air Canada Ticketing Office – Istanbul
Büyükdere Caddesi No:185, Kanyon Ofis Binası, Kat: 16, Levent, 34394, Istanbul, Turkey

Conveniently located in the Levent business district, the office is easily accessible via Istanbul's major roads and metro lines. It serves both individual passengers and corporate clients.

Air Canada Istanbul Contact Information

Phone (General Inquiries): +90 212 317 76 30
Reservations & Flight Bookings: +90 212 317 76 35
Baggage Services: +90 850 333 1131
Email: ist.sales@aircanada.com
Official Website: www.aircanada.com

Business Hours

Monday to Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed
Note: For urgent after-hours support, travelers can contact Air Canada’s global helpline available 24/7.

Main Services Provided by Air Canada Istanbul Office

1. Ticketing and Reservations

At the Istanbul office, travelers can:

Book one-way, round-trip, or multi-city flights
Get assistance with special fares and promotions
Purchase tickets with Skytrax award-winning service
Book premium services such as Signature Class and Premium Economy
Arrange codeshare flights with partner airlines like Turkish Airlines, Lufthansa, or United

2. Booking Management

The Istanbul office assists with:

Modifying existing flight reservations
Upgrading travel class using Aeroplan points or cash
Canceling tickets and initiating refunds
Adding special services, such as extra baggage or dietary meals

3. Check-in & Documentation

Need help preparing for your flight? The office can:

Provide information about online and airport check-in procedures
Help with entry requirements, visas, and health documentation
Advise on travel regulations between Turkey and Canada

4. Baggage Services

If you have questions about your luggage, the Istanbul office will:

Inform you about Air Canada’s baggage policy
Assist with delayed, damaged, or lost baggage claims
Provide details on sports equipment, musical instruments, and other special items

5. Aeroplan Loyalty Program Support

Air Canada’s Aeroplan program allows passengers to earn and redeem miles. At the Istanbul office, you can:

Enroll in Aeroplan
Report missing mileage credits
Request upgrades using Aeroplan points
Learn about Elite Status benefits and priority services

6. Special Travel Services

The Istanbul office also provides support with:

Unaccompanied minor travel bookings
Pet travel (in-cabin or cargo) arrangements
Medical travel coordination, including oxygen equipment requests
Group travel and corporate booking solutions

Air Canada Flights From Istanbul Airport (IST)

Air Canada operates from Istanbul Airport (IST), which is one of Europe’s busiest and most advanced airports.

Key Flight Routes

Istanbul (IST) – Toronto Pearson International Airport (YYZ)
Connecting flights to cities across Canada, the U.S., and the Caribbean

At the Airport

Check-in Counter: Air Canada desks in the International Departures section
Recommended Check-in Time: 3 hours before departure
Airport Amenities: Lounges, duty-free shopping, dining options, and prayer rooms

How to Get to the Air Canada Istanbul Office

By Metro

Take the M2 Metro Line to Levent Station
The office is within walking distance from Kanyon Shopping Mall and metro exits

By Car or Taxi

Accessible from Büyükdere Avenue, one of Istanbul’s main commercial roads
Secure parking available in the Kanyon Office Building

By Bus

Served by several city buses and shuttle services to major hubs in Istanbul

Nearby Services and Facilities

Travelers visiting the office may also find nearby amenities such as:

Hotels: Wyndham Grand Levent, Mövenpick Istanbul, Hyatt Centric
Dining: Kanyon Food Court, Nusr-Et Steakhouse, Starbucks
Banks and Exchange Services: Available within Kanyon Mall and nearby

Why Visit the Air Canada Office in Istanbul?

Some reasons to visit in person include:

Access to real-time ticket availability
In-depth support for complex itineraries
Assistance in English and Turkish languages
Handling emergency bookings and last-minute changes
Face-to-face support for refunds or complaint escalation

Travel Tips for Canada-Bound Passengers from Istanbul

Make sure your eTA (Electronic Travel Authorization) or visa is approved
Review the latest COVID-19 travel guidelines
Arrive at the airport 3–4 hours early for international flights
Prepare for customs with accurate declarations

Air Canada’s Commitment in Istanbul

Air Canada maintains its global reputation for safety, comfort, and innovation by offering outstanding support through its Istanbul office. With professional staff, detailed guidance, and multilingual support, this office bridges Canadian hospitality with Turkish efficiency.

Explore International Destinations via the Air Canada Istanbul office