Top 3 AI Chatbots to Elevate Your Customer Support

AI has evolved a lot in a short period, and the way it has brought in changes for customer support is commendable. For businesses that have a customer support team, integrating AI can do the job on a much larger scale and more efficiently. With a single implementation of an AI customer service agent, the majority of the customer-related tasks can be handled smoothly.

Top AI chatbots for Your Customer Support

If you are already thinking of adapting AI into your business, these 3 AI chatbots should be on your list of consideration.

1. Tidio

By combining the power of AI and human support, Tidio has excelled in addressing customer support issues. It comes with an in-built chatbot template that can be used in various situations like redirecting customers to related queries, answering related questions and FAQs, crawling through the website to gather insight, and recommending products to the customers.

Along with this, it provides real-time visitor tracking, assisting customers based on their behaviour, and managing multi-channel communication. Tidio can also create tickets for complex inquiries, following up with customers and answering till they get the right solution. It does everything that is required to improve customer satisfaction.

2. Freshchat

Freshchat is another great choice if you aim to enhance your customer experience. It is equipped with AI chatbot software that automates support and offers personalized interactions and reduced response time. Using Freshchat, you can create and implement an AI bot across the website and multi-channel messaging apps. It provides access to all the necessary customer-related information by crawling through the database and creating a more personalized interaction with customers.

Freshchat has a very user-friendly interface that makes the implementation process quick. It unifies the customer experience and manages responses on multiple channels from one place. Its AI Freddy helps in training the chatbots to understand NLP and can create campaigns to send to the customers based on their past purchase history and preferences.

3. Botsify

Comparatively easier to set up, Botsify doesn’t require any code for customization and comes with built-in templates that you can integrate with your Facebook page and Shopify. The chatbot can easily handle customers’ inquiries all around the clock across multiple channels. Its conversation forms help businesses create engaging chat flows with call-to-action buttons.

Botsify also collects users’ data and sends them emails to follow up and reduce cart abandonment issues. It automates the service and creates a Story Tree to create chatbot flows. It also has the power to analyse human sentiment and emotions and respond based on that. Botsify can improve customer service by a huge rate while allowing you to intervene when it’s absolutely necessary.

AI chatbots have been developed to address and solve the majority of issues related to customer service. By far, it has been able to do so, and many businesses are benefiting from it. Running a customer-oriented business is not an easy task, and AI chatbots are designed to understand the complexity of it.