United Airlines is one of the most recognized and reliable airlines in the world, offering seamless travel across domestic and international destinations. For travelers in the Northeastern United States, the United Airlines Boston Office at Logan International Airport provides a hub of services to assist with everything from booking flights to resolving travel issues. This comprehensive guide will walk you through everything you need to know about visiting or contacting United Airlines in Boston.

United Airlines Boston Office Address

United Airlines Office – Boston, Massachusetts
Logan International Airport (BOS)
Terminal B, 1 Harborside Dr, Boston, MA 02128, USA

Situated in Terminal B at Boston Logan International Airport, this is where United Airlines passengers can receive in-person support for all their travel-related concerns.

Contact Details for United Airlines Boston Office

Customer Service Number (United Airlines): +1-800-864-8331
Baggage Services (Logan Airport): +1-617-561-1714
Official Website: www.united.com
Office Hours: 24/7 (airport counters); customer service phone support during operational hours

What Services Are Offered at the United Airlines Boston Office?

The United Airlines Boston Office provides a full suite of customer support services. Whether you're planning a trip, need to make changes, or have encountered a problem during your journey, the Boston office staff are available to help.

1. Flight Bookings and Ticketing Assistance

Passengers can receive in-person help with:

Domestic and international flight reservations
Fare adjustments and promotional offers
Flight cancellations, refunds, and rebooking
Multi-city and group travel planning

If you're traveling during peak seasons or need last-minute arrangements, visiting the office directly can often yield faster results.

2. Baggage Handling and Lost Luggage

Baggage services are a top priority at the Boston office. United Airlines offers:

Assistance for delayed, lost, or damaged luggage
Purchase of additional baggage allowance
Information on carry-on and checked baggage policies
Lost & Found coordination with BOS Airport Services

United Airlines' baggage tracking system helps you stay updated via SMS, email, or the mobile app.

3. Check-in Support and Boarding Assistance

While self-check-in kiosks and mobile apps are popular, the office still supports:

Manual check-in and document verification
Printing boarding passes and travel documents
Flight information including gate changes, delays, etc.
TSA Pre Check and special screening support

4. Special Passenger Services

The United Airlines Boston Office assists travelers with special requirements:

Wheelchair and mobility aid services
Travel for unaccompanied minors
Pet travel arrangements (in-cabin and cargo)
Medical travel accommodations and documentation assistance

These services require advance notice, and the staff helps you make the proper arrangements for a hassle-free experience.

5. MileagePlus Program and Travel Credits

For United Airlines frequent flyers, the Boston office offers:

Enrollment in MileagePlus loyalty program
Mileage redemption assistance
Account issues and upgrade eligibility
Travel credit and voucher support

MileagePlus members can also inquire about status upgrades and lounge access through this office.

6. Corporate and Group Travel Coordination

Planning a business conference, sports event, or school trip? United’s Boston Office can help with:

Group fare deals (for 10 or more travelers)
Dedicated booking support
Flexible itinerary changes
Payment options for corporate accounts

United Airlines Operations at Boston Logan International Airport (BOS)

At Terminal B, United Airlines operates a wide range of domestic and international routes.

Key Information:

Check-in Counters: Located at Terminal B
Boarding Gates: Mainly B22–B36 (subject to change)
United Club Lounge: Available for eligible passengers and MileagePlus members
Parking: Central Parking Garage connected to Terminal B
Transportation: MBTA Blue Line, Logan Express, taxis, Uber/Lyft zones

Top Destinations Served by United Airlines from Boston

United Airlines offers both nonstop and connecting flights from Boston to destinations such as:

Chicago O'Hare (ORD)
San Francisco (SFO)
Newark (EWR)
Denver (DEN)
Washington D.C. (IAD)
Houston (IAH)
London Heathrow (LHR) – Seasonal and limited

Benefits of Visiting the United Airlines Office in Boston

While many travel tasks can be completed online, visiting the office in person ensures:

Real-time assistance with complex bookings or itinerary issues
Faster service for ticket reissues, name corrections, or upgrades
Immediate baggage issue resolution
One-on-one support for passengers with disabilities or medical needs

Travel Tips for Flying with United Airlines from Boston

Check in online up to 24 hours before your flight to save time
Download the United app for real-time updates, mobile boarding passes, and baggage tracking
Arrive at least 2 hours early for domestic flights and 3 hours for international
Consider booking a Big Front Seat upgrade or Economy Plus for extra legroom
Prepay for baggage and seat selections online to avoid higher charges at the airport

Nearby Hotels and Amenities

For travelers needing accommodation or services near the United Airlines Boston Office:

Hotels: Hilton Boston Logan Airport, Embassy Suites by Hilton, Hyatt Regency Boston Harbor
Dining: Legal Sea Foods, Dunkin’, Dine Boston Restaurant
Car Rentals: Available in the Rental Car Center via free shuttle

Conclusion

The United Airlines Boston Office is a crucial resource for air travelers in Massachusetts and the surrounding New England area. With a team of knowledgeable professionals, modern airport facilities, and a wide range of flight destinations, United Airlines ensures that your journey is smooth and stress-free from the moment you enter Logan International Airport. For anything from reservations to special assistance, the Boston office is well-equipped to handle your travel needs efficiently and professionally.

Travel Assistance and More from the United Airlines Boston Office