⚡ Revolutionize Utilities with Herbie.AI

Herbie.AI transforms customer service for electricity, water, gas and telecom utilities. This generative‑AI assistant automates routine tasks including billing inquiries, outage alerts, plan upgrades, payment reminders and service requests. It supports text and voice conversations in more than 130 languages and deploys across WhatsApp, web chat, mobile apps, IVR and email.

Built for rapid roll‑out, Herbie integrates with existing CRM and billing systems without coding. It can start serving customers within days. By automating up to 50% of common inquiries, it cuts response times and call volumes—freeing agents to focus on complex issues.

As a result, utilities can reduce support costs by roughly 30%, improve first‑response resolution and boost customer satisfaction. Live analytics dashboards provide visibility into sentiment, usage trends and operational metrics. Smart escalation ensures seamless hand‑off to human agents when needed.

With consistent proactive updates, personalized notifications and multilingual 24/7 support, Herbie helps utility providers operate more efficiently and build long‑term customer trust.

Explore how Herbie.AI can elevate utility support:
https://herbie.ai/industries/utilities/