Hotels today are constantly evolving to meet the expectations of their guests. One big change is the use of artificial intelligence (AI) and automation. These tools are helping hotels operate more efficiently, provide faster service, and enhance the guest experience.

George Dfouni, a well-known hotelier, talks about how AI and automation are making hotel life easier for both guests and staff.

What is AI and Automation in Hotels?

AI means smart technology that can do things that usually need human thinking, like understanding speech, learning from patterns, or making decisions.

Automation means using machines or systems to do repetitive tasks without people needing to be involved every time.

Together, AI and automation can make hotels work faster, smoother, and more personally for guests.

George Dfouni, Hotelier: AI Makes Guest Experience Better

George Dfouni Hotelier says making guests happy is the main goal in hospitality. AI helps do that in many ways:

Personal Touch: AI can learn what a guest likes and suggest rooms, food, or local places to visit based on that.
Chatbots: These are computer programs that can talk with guests online or through apps at any time of day. They help with things like check-in, booking, or asking for help.
Voice Help in Rooms: Guests can talk to smart devices in their rooms to turn on lights, order food, or ask questions.

These tools help guests feel more comfortable and in control during their stay.

Automation Helps Hotels Work Better

Running a hotel takes a lot of effort. Automation helps staff by handling simple tasks. George Dfouni Hotelier explains how this saves time and reduces mistakes:

Easy Check-In and Check-Out: Guests can use their phones or machines to check in or out, so they don’t have to wait in line.
Energy Saving: Smart systems turn off lights or adjust the temperature in empty rooms to save energy.
Cleaning Alerts: When a guest leaves, systems can let housekeeping know that the room is ready to be cleaned.

These systems help hotels run smoothly and save money while giving better service.

People Still Matter

Even though technology is helpful, George Dfouni Hotelier says hotel staff are still very important. The human touch is something machines can’t replace.

AI and automation are there to help staff, not replace them. With less time spent on small tasks, staff can focus more on helping guests and solving their problems.

Smart Use of Guest Data

Another benefit of AI is its ability to use guest data in a smart way. Hotels collect lots of information, like what guests like, when people book the most, or how they rate their stay.

George Dfouni Hotelier, says AI can look at this data and help managers make better choices. This includes setting the right prices, planning for busy times, and creating better offers.

It’s about using data to make both guests and hotel staff happier.

What’s Next for Hotels

Looking at the future, AI and automation will become even more common. George Dfouni believes the goal will always be the same: to make guests feel good, welcome, and cared for.

There may be more new things, like robot helpers or virtual assistants, but the focus will always stay on comfort and ease.

Conclusion

George Dfouni Hotelier shows that AI and automation are more than just trends—they’re tools that help hotels offer better service and work smarter. But even with all this new tech, the most important part of hospitality is still people.

George Dfouni Hotelier Unpacks the Role of AI and Automation in Hotels