Top VoIP Tools for 2025
amelia lizz
Voice over Internet Protocol (VoIP) continues to transform how businesses and individuals communicate. As we head into 2025, VoIP technology is becoming more robust, flexible, and integrated with AI, cloud systems, and remote collaboration tools. Whether you're a startup, a call center, or an enterprise, choosing the right VoIP tool can improve productivity, reduce costs, and enhance customer experience.
In this article, we'll explore the top VoIP tools to consider in 2025, breaking down their key features, use cases, pros and cons, and pricing.
1. KrispCall
Overview: KrispCall is an all-in-one cloud telephony solution designed for businesses of all sizes. It's particularly effective for remote teams and companies needing global communication solutions.
Key Features:
Unified Callbox for managing personal and business calls
Virtual phone numbers in 100+ countries
Call forwarding, recording, voicemail, IVR
Integrations with CRM and helpdesk tools
Mobile and desktop apps
Pros:
Easy to set up
Affordable international calling
Feature-rich platform for teams
Cons:
- Still growing integration library
Best For: Startups, remote teams, sales and support teams
Pricing: Starts at $15/month per user
2. RingCentral
Overview: RingCentral is a veteran in the VoIP space, offering a powerful cloud communication and collaboration platform.
Key Features:
Team messaging, video, and phone in one platform
Advanced call analytics
Integrations with Microsoft, Google, Salesforce
Auto-attendant and IVR
Pros:
Highly scalable
Excellent reliability and uptime
Cons:
- Higher pricing for small businesses
Best For: Enterprises, large support teams
Pricing: Starts at $30/month per user
3. Zoom Phone
Overview: Known for its video conferencing, Zoom also offers VoIP features through Zoom Phone.
Key Features:
HD voice calls
Global phone numbers
Call routing and management
Native integration with Zoom Meetings
Pros:
Seamless Zoom ecosystem
Simple user interface
Cons:
- Limited third-party integrations
Best For: Companies already using Zoom
Pricing: Starts at $10/month per user (plus metered calling)
4. 8x8
Overview: 8x8 offers VoIP and contact center solutions with a strong focus on analytics and security.
Key Features:
Voice, video, chat, and contact center
Real-time analytics dashboard
Microsoft Teams integration
Global reach with local number support
Pros:
Strong security and compliance
Competitive global pricing
Cons:
- Complex setup for beginners
Best For: Mid-size to large businesses
Pricing: Starts at $24/month per user
5. Nextiva
Overview: Nextiva is a popular VoIP provider that offers a full suite of business communication tools.
Key Features:
VoIP calling, SMS, and video
Built-in CRM and helpdesk
Auto-attendant, call queues
Real-time reporting
Pros:
User-friendly dashboard
Excellent customer support
Cons:
- CRM might not be enough for large teams
Best For: Small to mid-size businesses
Pricing: Starts at $23.95/month per user
6. Grasshopper
Overview: Grasshopper is a VoIP solution tailored for entrepreneurs and small businesses needing a professional phone system without complexity.
Key Features:
Toll-free and local numbers
Voicemail transcription
Call forwarding and extensions
Mobile and desktop apps
Pros:
Very easy to use
Good for freelancers and small offices
Cons:
- Limited advanced features
Best For: Freelancers, startups, solopreneurs
Pricing: Starts at $29/month (includes 1 number, 3 extensions)
7. Ooma Office
Overview: Ooma provides a reliable VoIP system for small businesses, with both cloud and on-premise options.
Key Features:
Virtual receptionist
Call recording and blocking
SMS messaging
Mobile app support
Pros:
Excellent voice quality
Hybrid system options (cloud + on-prem)
Cons:
- Limited integration capabilities
Best For: Small businesses wanting traditional + VoIP
Pricing: Starts at $19.95/month per user
8. Dialpad
Overview: Dialpad is an AI-powered VoIP solution known for its smart features and deep Google Workspace integration.
Key Features:
AI call transcription and coaching
Voice, video, and messaging
Salesforce and HubSpot integrations
Real-time call sentiment analysis
Pros:
Strong AI features
Great for sales and support teams
Cons:
- May require training for full adoption
Best For: Tech-savvy teams, sales teams
Pricing: Starts at $23/month per user
9. Vonage Business
Overview: Vonage offers VoIP services with a customizable approach to fit different industries.
Key Features:
Unified communications and APIs
App center for integrations
Mobile app and browser-based calling
Pros:
Flexible and customizable
Industry-specific solutions
Cons:
- Add-ons can make it expensive
Best For: SMBs needing tailored features
Pricing: Starts at $19.99/month per user
10. Google Voice (for Google Workspace)
Overview: Google Voice is integrated with Google Workspace and is ideal for small teams using Gmail, Drive, and Meet.
Key Features:
Call forwarding and voicemail
Number porting
Integration with Google Calendar and Gmail
Pros:
Native Google ecosystem
Low learning curve
Cons:
- Limited features compared to others
Best For: Google Workspace users
Pricing: Starts at $10/month per user
Final Thoughts
VoIP tools are no longer just about making calls; they now include advanced AI, CRM integration, analytics, video, and team collaboration features. Choosing the right VoIP solution in 2025 depends on your business size, communication needs, and existing tech stack.
For startups or teams looking for an affordable, powerful solution with international capabilities, KrispCall stands out. For large enterprises needing extensive integrations and support, RingCentral or 8x8 may be ideal. And for those who want simplicity and seamless Google integration, Google Voice and Zoom Phone are solid picks.
No matter your choice, investing in a modern VoIP system is key to staying competitive and connected in the hybrid and remote-first future of work.
Subscribe to my newsletter
Read articles from amelia lizz directly inside your inbox. Subscribe to the newsletter, and don't miss out.
Written by