In today’s competitive IT landscape, ServiceNow has become one of the most in-demand platforms for IT Service Management (ITSM), business process automation, and enterprise workflow solutions. Whether you are a beginner exploring ITSM tools or an experienced professional aiming to upgrade your skills, mastering ServiceNow can open the door to high-paying and rewarding career opportunities.

The ServiceNow course offered by Online IT Guru is designed to take you from basics to advanced concepts, ensuring you gain both theoretical knowledge and practical expertise to excel in the IT industry.

Why Learn ServiceNow?

ServiceNow is more than just an IT service desk—it’s a robust cloud-based platform that helps organizations manage IT operations, HR processes, customer service, security operations, and custom business applications. With global enterprises adopting ServiceNow, the demand for ServiceNow developers, administrators, and consultants is skyrocketing.

What You’ll Learn – From Basics to Advanced

The ServiceNow training at Online IT Guru covers every essential aspect of the platform, including:

1. Fundamentals of ServiceNow

Introduction to the platform and its architecture

Navigating the ServiceNow interface

Understanding applications, modules, and tables

2. IT Service Management (ITSM)

Incident, Problem, and Change Management

Request Management and Service Catalog

Workflow creation and automation

3. Configuration Management Database (CMDB)

Basics of CMDB and configuration items

Creating relationships between assets

Maintaining data accuracy

4. User and Role Management

Creating users, groups, and roles

Access control and permissions

Security rules in ServiceNow

5. Service Catalog & Workflow Automation

Designing service catalogs

Building approval workflows

Automating business processes

6. Scripting & Customization

Client-side and server-side scripting

Glide API usage

UI policies, data policies, and UI actions

7. Advanced Topics

Integration with third-party tools

Custom application development

Performance analytics and reporting

Master ServiceNow with Online IT Guru – From Basics to Advanced