Maik Hummel
Tech Enthusiast and Software Engineer, Expert in Conversational AI, Devoted to Continuous Learning and Community Collaboration
About Me
I’m Maik Hummel, currently leading AI Strategy at Parloa GmbH, where I drive the application of generative AI to solve real-world challenges in customer service at scale. With over 15 years at the intersection of technology, business, and product, my journey spans hands-on software engineering, startup CTO (with a successful exit), engineering leadership, and AI product advocacy. My expertise covers cross-platform systems, cloud-native architectures, and the operationalization of AI, especially in high-stakes, real-time enterprise contexts. I’m honored to be recognized as a Microsoft MVP for Azure AI Services and Azure AI Foundry. Since 2017, my focus has shifted toward conversational AI, and from 2022 onward, my work has centered on deploying LLMs to modernize enterprise contact centers, automating complexity while keeping the human at the center. Beyond technical strategy, I actively contribute to industry conversations: blogging, public speaking, and supporting the next wave of AI talent. I’m a frequent participant at conferences and user groups across Europe and globally.
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Self Starter
Earned on Dec 06, 2023