The shuttle runs every hour

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Introduction

When staying at a hotel, it’s common to ask about the services and amenities available. In this dialog, you’ll practice creating a conversation between a guest and a hotel receptionist.

You’ll ask questions about important hotel features, like the shuttle service, room facilities, and other amenities.

This will help you become more comfortable using vocabulary related to hotel stays, such as "room service," "bedding," and "accessibility."

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Conversation

Dialog

Jerry: Hi, I’d like to ask a few questions about the hotel facilities. Does the hotel offer a shuttle service to the airport?

Receptionist: Yes, we do. The shuttle runs every hour. Do you need any specific accessibility features during your stay?

Jerry: That would be helpful, thank you. Also, does the room come with a balcony?

Receptionist: Some of our rooms have balconies. Would you like me to check availability for one?

Jerry: Please! And what about room service? Is it available 24/7?

Receptionist: Yes, room service is available around the clock. Our housekeeping staff will also refresh your bedding daily.

Jerry: Great! Is there a lounge where we can relax, and do you have a smoking area?

Receptionist: Yes, we have a cozy lounge, and the smoking area is located outside, near the garden.

Jerry: Perfect! One last thing—can we request a late check-out?

Receptionist: Certainly, we can arrange a late check-out for you. Let us know your preferred time.

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Vocabulary

Facilities
Explanation: Areas or services provided for comfort and convenience.
Translation: Instalações, comodidades.

Sample sentences:

• The hotel has excellent facilities like a pool and gym.

• Guests can enjoy all the facilities during their stay.

Balcony
Explanation: A small platform attached to a room, usually outdoors.
Translation: Varanda, sacada.

Sample sentences:

• The view from the balcony is stunning.

• We had breakfast on the balcony every morning.

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Cozy Lounge
Explanation: A comfortable and relaxing area for guests to sit.
Translation: Sala aconchegante.

Sample sentences:

• The hotel’s cozy lounge is perfect for reading a book.

• We spent the evening chatting in the cozy lounge by the fireplace.

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24/7
Explanation: Available 24 hours a day, 7 days a week.
Translation: 24 horas, o tempo todo.

Sample sentences:

• The hotel offers 24/7 room service.

• The front desk is open 24/7 for your convenience.

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Shuttle Service
Explanation: A transport service between two points.
Translation: Serviço de traslado.

Sample sentences:

• The shuttle service will take you to the airport.

• Guests can use the shuttle service to visit the city center.

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Hotel Facilities
Explanation: Services and amenities provided by a hotel.
Translation: Instalações do hotel.

Sample sentences:

• The hotel facilities include a spa and a fitness center.

• We made full use of the hotel facilities during our stay.

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Accessibility Features
Explanation: Facilities designed for people with disabilities.
Translation: Recursos de acessibilidade.

Sample sentences:

• The hotel offers accessibility features like ramps and elevators.

• We chose this hotel because of its accessibility features.

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Late Check-out
Explanation: Extending the checkout time beyond the standard hour.
Translation: Saída tardia.

Sample sentences:

• We requested a late check-out so we could relax before our flight.

• The hotel charges an extra fee for late check-out.

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Stay
Explanation: The period of time a guest is at the hotel.
Translation: Estadia, permanência.

Sample sentences:

• I hope you enjoy your stay with us.

• Their stay at the hotel was unforgettable.

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Around the Clock
Explanation: Continuously, without interruption.
Translation: O tempo todo, sem parar.

Sample sentences:

• The front desk is open around the clock to assist guests.

• Housekeeping works around the clock to keep the hotel clean.

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Housekeeping Staff
Explanation: Employees responsible for cleaning and maintaining rooms.
Translation: Equipe de limpeza.

Sample sentences:

• The housekeeping staff did an excellent job of keeping our room tidy.

• We tipped the housekeeping staff for their hard work.

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Bedding
Explanation: Sheets, blankets, and covers used on a bed.
Translation: Roupa de cama.

Sample sentences:

• The bedding was soft and comfortable.

• Housekeeping changes the bedding daily.

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Exercises

Initial role play

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Guided role play

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Personal experience

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Homework

Reading comprehension

• What type of service does the hotel provide to transport guests to the airport?

  • A. Taxi service

  • B. Shuttle service

  • C. Car rental

• What does Jerry ask about accessibility?

  • A. If the hotel has accessible rooms

  • B. If the hotel offers accessibility features

  • C. If the pool is wheelchair accessible

• Is room service available at all hours?

  • A. No, only in the morning

  • B. Yes, 24/7

  • C. Only until 10 PM

• Where is the hotel’s smoking area located?

  • A. Inside the lounge

  • B. Near the garden

  • C. On the balcony

• What does Jerry want to arrange for the last day of his stay?

  • A. A dinner reservation

  • B. A room upgrade

  • C. A late check-out

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Fill-in-the blanks

Fill in the blanks with the appropriate word:

(Accessibility, Bedding, Housekeeping staff, Shuttle service, Cozy lounge, Balcony, Around the clock, Hotel facilities, Late check-out, Room service)

1. The hotel provides a free __________ that runs to and from the airport every hour.

2. We loved the view from our __________, especially during sunset.

3. The __________ ensured our room was clean and comfortable every day.

4. Guests can request extra pillows or blankets for their __________ if needed.

5. The __________ is perfect for relaxing with a cup of coffee in the evening.

6. Does the hotel offer any __________ for guests with mobility issues?

7. We enjoyed the __________ that delivered our breakfast straight to our room.

8. The hotel reception is available __________ to assist with any questions or issues.

9. We made use of the excellent __________, like the gym and spa, during our stay.

10. We requested a __________ so we could leave later in the afternoon.

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Produce

Produce Section: Create Your Own Dialog

Now it’s your turn to use the words you’ve learned!

Imagine you are checking into a hotel and need to ask the receptionist about the amenities and services.

Use at least 5 of the words from the vocabulary list to create a short dialog between you and the hotel receptionist.

Your dialog should be 8-10 lines long.

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Done

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