Welcome to the Hilton Hotel
Alexandre Calaça
Conversation
Dialog
Attendant: Good evening! Welcome to the Hilton Hotel. How can I help you?
Mark: Hi, I have a reservation. The name is Mark Evans.
Attendant: Great, Mr. Evans. May I see your ID and credit card, please?
Mark: Of course. Here you go.
Attendant: Thank you. I see you're staying for two nights, is that correct?
Mark: Yes, I’m here on a business trip.
Attendant: Wonderful. Your room includes breakfast and free Wi-Fi. Would you like a wake-up call?
Mark: Yes, please. 6:30 AM tomorrow.
Attendant: Noted. Here’s your key card. You’ll be in room 504.
Mark: Is that a quiet room?
Attendant: Yes, it's at the end of the hallway, away from the elevator.
Mark: Perfect. What time is check-out?
Attendant: Check-out is at 11 AM. Let us know if you need anything else.
Mark: Thanks. Have a good night.
Attendant: You too, Mr. Evans. Enjoy your stay!
Vocabulary
| | check-out | | | | --- | --- | --- | | here you go | Let me know | wake-up call | | stay | on a business trip | breakfast | | noted | reservation | May I see | | away from the | quiet room | key card |
check-out
Definition: The process of leaving a hotel and paying the bill.
Example: "Check-out is at 11 AM."here you go
Definition: A polite way to hand something to someone.
Example: "Here you go," he said as he gave his ID and card.Let me know
Definition: A phrase used to ask someone to inform you about something.
Example: "Let us know if you need anything else."wake-up call
Definition: A phone call made by hotel staff to wake a guest up at a specific time.
Example: "Would you like a wake-up call?"stay
Definition: The time period someone spends at a hotel.
Example: "You're staying for two nights."on a business trip
Definition: Traveling for work purposes.
Example: "Yes, I’m here on a business trip."breakfast
Definition: The first meal of the day, often included in hotel services.
Example: "Your room includes breakfast."noted
Definition: A formal way to say that something has been recorded or remembered.
Example: "Noted. Here’s your key card."reservation
Definition: An arrangement made in advance to hold a room, table, etc.
Example: "Hi, I have a reservation."May I see
Definition: A polite way to ask to look at something.
Example: "May I see your ID and credit card, please?"away from the
Definition: At a distance from something.
Example: "Away from the elevator."quiet room
Definition: A room that is peaceful and has little noise.
Example: "Is that a quiet room?"key card
Definition: A plastic card used to unlock a hotel room.
Example: "Here’s your key card."
Exercises
Vocabulary
Hotel Vocabulary Quiz
1. What does "check-out" mean at a hotel?
A) The time you can eat breakfast
B) The process of booking a room
C) The time you leave and pay your bill
D) A type of room cleaning
2. What does “here you go” usually mean?
A) You’re asking for something
B) You’re handing something to someone
C) You’re refusing a request
D) You’re opening a door
3. What is a “wake-up call” in a hotel?
A) A phone call from your friend
B) An emergency alarm
C) A scheduled call from the hotel to wake you up
D) A breakfast reminder
4. If you are “on a business trip,” you are:
A) Traveling for fun
B) Traveling for work
C) Traveling with your family
D) Not staying at a hotel
5. Which of the following items is used to open your hotel room?
A) Room code
B) Hotel map
C) Key card
D) Password
6. What does “reservation” mean in the hotel context?
A) A special meal
B) A cleaning request
C) A room booked in advance
D) A kind of hotel view
7. If something is “away from the elevator,” it means:
A) It is close to the entrance
B) It is far from the elevator
C) It is broken
D) It is noisy
8. What does “quiet room” imply?
A) It is full of noise
B) It has no lights
C) It is peaceful with little noise
D) It is far from the lobby
9. What does “Let me know” mean?
A) Stop talking
B) Tell me later
C) Keep a secret
D) Inform me if needed
10. If the receptionist says "Noted", what does it mean?
A) They forgot what you said
B) They disagree
C) They have recorded or understood it
D) They need to ask again
Fill in the Blanks
Word Bank:
check-out • here you go • Let me know • wake-up call • stay • on a business trip • breakfast • noted • reservation • May I see • away from the • quiet room • key card
I have a __________ under the name John Smith.
__________ your ID and credit card, please?
I’d like a room that is __________ elevator noise, please.
He asked for a __________ at 7:00 AM.
You can use your __________ to open the room door.
__________ if you need more towels.
I'm traveling __________, so I only need one night.
Your __________ includes free Wi-Fi and a hot meal.
__________. I’ve added that to your file.
What time is __________ tomorrow?
I’ll be staying for a two-night __________.
The receptionist smiled and said, “__________,” while handing me the map.
Is it possible to get a __________? I need to sleep well before my meeting.
Reading comprehension
Why is Mark staying at the hotel?
A) He’s on vacation
B) He’s visiting family
C) He’s attending a wedding
D) He’s on a business trip
2. What service does the hotel offer for free?
A) Lunch and dinner
B) Parking and laundry
C) Breakfast and Wi-Fi
D) Airport transfer
3. What time did Mark request a wake-up call?
A) 6:00 AM
B) 6:30 AM
C) 7:00 AM
D) 7:30 AM
4. Where is Mark’s room located?
A) Next to the lobby
B) Near the restaurant
C) At the end of the hallway
D) On the ground floor
5. What time is check-out at the hotel?
A) 10 AM
B) 11 AM
C) 12 PM
D) 1 PM
Homework
Role play
Create a new dialog with the following words:
check-out • here you go • Let me know • wake-up call • stay • on a business trip • breakfast • noted • reservation • May I see • away from the • quiet room • key card
Done
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Written by
Alexandre Calaça
Alexandre Calaça
I'm a passionate software developer.