contact center

contact center

#contact-center
0 followers·6 articles
Holger Imbery
Holger Imbery
Mar 22, 2025

AI-Accelerated Customer Service - Transforming the Future of Customer Support

AI-Accelerated Customer Service - Transforming the Future of Customer Support
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Anjali Srivastava
Anjali Srivastava
Jan 29, 2025

The Power of an Omnichannel Inbox in Transforming CCaaS

The Power of an Omnichannel Inbox in Transforming CCaaS
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Holger Imbery
Holger Imbery
Jan 18, 2025

Tech Hint - Consult and transfer from Dynamics 365 Customer Service or Contact Center to Microsoft Teams

Tech Hint - Consult and transfer from Dynamics 365 Customer Service or Contact Center to Microsoft Teams
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Holger Imbery
Holger Imbery
Oct 20, 2024

Easy Steps to Create Multilingual IVRs with Copilot Studio in Dynamics 365 Customer Service or ContactCenter

Easy Steps to Create Multilingual IVRs with Copilot Studio in Dynamics 365 Customer Service or ContactCenter
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Sumit Mondal
Sumit Mondal
Jan 20, 2024

How to Use Amazon Connect in AWS ?

How to Use Amazon Connect in AWS ?
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Rajivkrishnan Jeyaram
Rajivkrishnan Jeyaram
Jan 03, 2024

Revolutionize Customer Engagement with Service Cloud Voice: A Deep Dive into Salesforce and Amazon Connect Integration

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